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Organisation Details

Puffins Parent Programme (Norfolk Community Health & Care NHS Trust)
Contact: Lisa Hart (NDS Clinical Co-Ordinator)
Telephone: 01553 668 712
National Autism Society Helpline: 0845 070 4004
Email: Lisa.hart@nchc.nhs.uk
Website: www.norfolkcommunityhealthandcare.nhs.uk/

The Puffins Parent Programme is a parenting support programme for parents and carers of children/young people aged 5-19 years who have a diagnosis of an Autism Spectrum Disorder. The programme is delivered by staff from the Norfolk Community Health & Care Neurodevelopmental Service.

The format of the programme is as follows:
Session 1: What is ASD?
Session 2: Sensory Processing
Session 3: Communication
Session 4: Understanding Behaviour
Session 5: Supporting Behaviour

Parents have a lot of involvement with professionals up to and around the time of diagnosis, however they can feel that there is little available to them after diagnosis – at a time when they have a lot of questions about their child and what can help them.

Attending the Puffins Parent Programme gives parents and carers an opportunity to better understand Autism Spectrum Disorder. It offers practical strategies that you can implement at home and gives you a chance to meet with others in a similar position and hear about their experiences.

The training is presented quite informally. The materials are flexible and can be altered to suit the needs of particular groups of parents and carers.

Interpretation and translation services can be arranged by staff, for users of this service.

There is an information leaflet describing this service.

Age Range: 6 and over
Target Groups: Carer, Learning Disabilities, Parent
Referral Procedure: Parents/carers who have children with a diagnosis of Autism Spectrum Disorder can self refer by telephone.
How Service is Delivered: The programme is delivered in a group within a clinic setting by professionals from the Neurodevelopmental Service. Sessions last approximately 3 hours each and run on a weekly basis over a period of 5 consecutive weeks (excluding school holidays). If parents/carers accept a place in the group they are expected to attend the majority of the sessions. This is a group for parent/carers only; your child does not attend these sessions. Two places are allocated per family for parents/carers. One of these places could be used instead by another family member or professional from your child’s school.
Opening Times: Programmes held at venues in the Norwich and King's Lynn areas – contact Lisa Hart for further details.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about a Norfolk Community Health & Care (NCHC) service please contact the Complaints Officer on 01603 697381 or by email.
Locations Served: Acle, Aldborough, Attleborough, Aylsham, Barnham, Blakeney, Blofield, Boughton, Bowthorpe, Brancaster, Brundall, Burnham Market, Cantley, Cawston, Clenchwarton, Coltishall, Cringleford, Cromer, Dereham, Dersingham, Dickleburgh, Diss, Docking, Downham Market, Drayton, East Harling, Elveden, Emneth, Fakenham, Felthorpe, Feltwell, Gayton, Great Massingham, Grimston, Harleston, Heacham, Hellesdon, Hempnall, Hethersett, High Kelling, Hingham, Holt, Horning, Horsford, Horsham St Faiths, Hoveton, Hunstanton, Kelling, Kenninghall, King's Lynn, Lakenham, Lenwade, Lingwood, Litcham, Loddon, Long Stratton, Ludham, Marham, Mattishall, Melton Constable, Methwold, Mile Cross, Mulbarton, Mundesley, Necton, New Costessey, Newton Flotman, Newton St Faiths, North Elmham, North Walsham, Norwich, Old Buckenham, Old Catton, Old Costessey, Poringland, Potter Heigham, Pulham Market, Rackheath, Reedham, Reepham, Rockland St Mary, Rudham, Salhouse, Saxlingham Nethergate, Sheringham, Shipdham, Snettisham, South Walsham, Southrepps, Spixworth, Sprowston, Stalham, Stoke Holy Cross, Swaffham, Swanton Morley, Taverham, Terrington St Clement, Terrington St John, Tharston, Thetford, Thorpe St Andrew, Toftwood, Upwell, Walsingham, Watlington, Watton, Weeting, Wells, Wisbech, Wootton, Wroxham, Wymondham
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Last updated: 10/09/2019    Last full review: 14/05/2019

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