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Organisation Details

NEAT (Norwich Escalation Avoidance Team) (Norwich Clinical Commissioning Group (CCG))

Norwich Escalation Avoidance Team (NEAT) provides Norwich's single point of access for urgent, unplanned health and social care needs where co-located staff work together to coordinate an integrated response which supports and manages patients and carers safely in the community through a period of crises, using the most appropriate level of intervention.

There is a cost associated with this service.

Age Range: 18 and over
Target Groups: Blind / Visual impairment, Carer, Deaf / Hearing impairment, Disability, End of Life / Palliative, Learning Disabilities, Mental Health, NHS and Social Service staff, Older people, Substance Misusers
Related Services: NEAT (Norfolk Escalation Avoidance Team) North (North Norfolk Clinical Commissioning Group (CCG))
Referral Procedure: Referral is via a health / social professional only.
Service Delivery: NEAT does not deliver services directly but through a multi-agency disciplinary meeting we coordinate a crises plan using existing resources to support patient to avoid unnecessary hospital or residential care. We are a telephone service only but the services we deploy have various methods of service delivery including home visits.
Opening Times: Monday to Thursday, 9 a.m - 4.30 p.m
Friday, 9 a.m - 4 p.m.
Compliments / Complaints: To feedback about this services please contact Norwich Clinical Commissioning Group
Locations Served: Bowthorpe, Lakenham, Mile Cross, New Costessey, Norwich, Old Catton, Sprowston, Taverham, Thorpe St Andrew
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Last updated: 22/07/2019    Last full review: 12/04/2019

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