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Organisation Details

Community Matron (East Coast Community Healthcare CIC)
Address: Hamilton House
Battery Green Road

Lowestoft
Suffolk
NR32 1DE
Telephone: 01493 809 977
PALS: 01502 445 447
Out of Hours Telephone:: 01493 809 977
Email: ecch.access@nhs.net
Website: www.ecch.org/your-health/community-matron-working-within-primary-care-networks/

The Community Matron service supports housebound people over the age of 18 with long term conditions or a complex range of health and social issues. The matron acts as Case Manager providing a single point of contact for healthcare, support and advice; working with other health professionals and GPs to prevent avoidable hospital admissions.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits are provided by this service.

There is an information leaflet available for this service.

Age Range: 18 and over
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
How Service is Delivered: Housebound patients are visited in their homes and a full assessment carried out to assess health and social needs. The Community Matrons provide direct nursing care, following diagnosis, and also have access to a range of other services to which referrals can be made.
Opening Times: The service is available Monday to Friday, 8.30 a.m. - 4.30 p.m.
Parking and Transport: Home visits
Special Educational Needs Accessible: Children are not cared for within the Beccles Hospital environment. Young people of 18+ are accepted at Beccles Hospital if appropriate. On receipt of referral for either inpatient or outpatient services, the hospital or outpatient service will review the referral for indications of SEND requirements.

Where necessary, Beccles Hospital will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The Hospital will liaise with the young person and, if required, their families to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The Norfolk County Council special educational needs and disability (SEND) Local Offer website offers a wide range of advice and support for families. The SEND Local Offer has two main purposes:
* To provide up-to-date information about SEND provision
* Allow the local authority to actively involve children and young people, their parents or carers and any health professionals in the development and review of the SEND Local Offer
Special Educational Needs Contact: East Coast Community Healthcare Patient Liaison Team can be contacted via:
* Telephone on 01502 445 447
* In writing addressed to: East Coast Community Healthcare
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE

* by email.
Special Educational Needs Transition: As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate).
The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments.
The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445 447 or by email.
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
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Last updated: 09/10/2019    Last full review: 09/10/2019

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