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Organisation Details

Acute Oncology Service (James Paget University Hospitals NHS Foundation Trust)
Address: James Paget University Hospitals NHS Foundation Trust
Lowestoft Road, Gorleston

Great Yarmouth
Norfolk
NR31 6LA
Sandra Chapman Centre: 01493 452 869
Acute Haematology 24 hour: 07786 701 483
Acute Oncology 24 hour contact: 07786 701 488

The James Paget Acute Oncology Service provides a haematology and an oncology - 24 hour nurse-led telephone advice services for haematology / oncology patients who may be experiencing complications from treatment or from the cancer itself. Haematology patients calling the Haematology AOS line, have direct access to the haematology ward, when required, or to medical advice by a local haematologist on call.

Oncology patients, triaged via the 24 hour mobile phone service, will be treated dependant on the outcome of the phone assessment. They will either be given advice, advised to contact their GP practice/’111’, reviewed in the day unit, or admission arranged via the front door services. There is, in place, rapid access pathways for the treatment of patients with suspected neutropenic sepsis 24/7 and other oncological emergencies.

Interpretation and Translation services are available through this service.

An information leaflet about the service is available

Age Range: 20 and over
Related Services: Acute Oncology Service (Queen Elizabeth Hospital King's Lynn NHS Foundation Trust)
Acute Oncology Team (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Sandra Chapman Centre (James Paget University Hospitals NHS Foundation Trust)
Referral Procedure: Referral made via health professional or direct patient referral
How Service is Delivered: Oncology has a team comprising of 2 on site medical oncologists (office hours), clinical nurse specialist, oncology speciality doctor, on call oncologist from NNUH out of hours also. Patients can be reviewed by attending the chemo day centre. Haematology has 4 consultants with a full junior team and designated inpatient beds.
Opening Times: 24 hours a day
Parking and Transport: Users can park for free whilst accessing Sandra Chapman Centre services.
Access and Facilities: All entrances are well signposted and wheelchair accessible. There are disabled toilet facilities. Textphone is also available.
Special Educational Needs Accessible: We only treat adults over the age of 25. If there are any service users with SEND we would get help from the SEND team within the hospital.
Special Educational Needs Contact: The JPUH SEND team
Special Educational Needs Transition: Once 25 years => the treating consultant would refer to JPUH consultant
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a James Paget University Hospitals service, please contact the PALS team on 01493 453 240, or use their compliments or complaints contact emails. You can also submit a comment or query using their online form.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 02/08/2022    Last full review: 02/08/2022

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