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Organisation Details

Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust)
Contact: Rhona Macpherson
Address: Norwich Community Hospital
Woodlands House
Bowthorpe Road

Telephone: 01603 216 021

The service provides care, advice, support, education and medication management to people who have been diagnosed with heart failure. Confirmed by Echocardiogram. Care is offered to those who are house bound as well as those who are able to attend a clinic. The heart failure service works closely with all of the other community health and social services.

Home visits are provided by this service.

Interpretation and translation services can be arranged by staff, for users of this service.

Age Range: 18 and over
Related Services: Community Heart Failure Service (East Coast Community Healthcare CIC)
Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust)
Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust)
Referral Procedure: Health professionals in primary, secondary and teritiary care.
After initial referral individuals can refer themselves back to the service if required.
How Service is Delivered: The service is delivered by home visit or clinic visit
Opening Times: Monday to Friday 9 a.m - 5 p.m. Pre arranged evening appointments available up until 8pm.

The clinic runs on Friday mornings at Magdalen Medical Practice, Lawson Road, Norwich (not every Friday), appointments to be arranged in advance.

There is an answer phone service giving date of return if heart failure nurse is unavailable for any period.
Parking and Transport: Car parking spaces are available with additional disabled spaces

Access and Facilities: The site is also accessible to community and public transport
Special Educational Needs Accessible: This is a Adult service, for 18+ only.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: Norwich
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Last updated: 29/03/2023    Last full review: 19/04/2022

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