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Organisation Details

Acute Oncology Team (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Address: Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane


We provide advice, rapid response assessment and treatment of any adult patient who:

  • Is experiencing an acute complication of systemic anti-cancer therapy, radiotherapy or malignant disease itself whether the primary site is known or unknown
  • Has signs of symptoms suggestive of metastatic spinal cord compression
  • Presents acutely unwell with suspected cancer of unknown primary. To ensure we continue to provide a fast and flexible service this pathway should not be used for patients who are clinically stable. These patients should continue to be referred via the well established 2 week wait pathway

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service and other patient leaflets are available

Age Range: 16 and over
Related Services: Acute Oncology Service (James Paget University Hospitals NHS Foundation Trust)
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Self, health professionals, social care professionals, voluntary agency
How Service is Delivered: Initial telephone call by patient, carer or healthcare professional to nurse specialist Triage of patient dependant on underlying problem - to telephone advise or clinic assessment or acute admission.
Opening Times: NORWICH
24/7 Telephone Advice Service led by the Oncology Nursing Team
Neutropenic Sepsis Pathway: 7 days-a-week 8am-8:30pm.
Acute Oncology Clinics: 7 days-a-week 8am-5pm for non sepsis related oncology problems

Advanced clinical nurse practitioner led service.
Mon-Fri, 9am-5pm for stable oncology patients living in North Norfolk locality.
ALL unstable patients to be sent to team at Norwich.
Parking and Transport: On site parking with disabled spaces available. Site accessible by public and community transport.
Access and Facilities: Main entrance and toilet facilities are well signposted and wheelchair accessible.
Wheelchair accessible lifts.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 26/09/2022    Last full review: 26/09/2022

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