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Organisation Details

Community Matron - North Norfolk (Norfolk Community Health & Care NHS Trust)
Telephone North:	01603 518 444
Out of Hours Telephone::	01692 408 079
Website:	www.norfolkcommunityhealthandcare.nhs.uk/our-services/service/care-at-home-team-62/
The Community Matrons are Nurses who work directly with patients who have unpredictable health needs connected to long term conditions, such as respiratory or cardiac diseases that may cause frequent but unplanned hospital admissions/attendances. This service is offered within patients own homes / care homes or occasionally within a clinic environment. The Community Matrons service is provided alongside the Community Nurses and Therapists. Interpretation and translation services can be arranged by staff, for users of this service. Home visits are provided by this service. How a community matron can help you with your long term condition Other patient leaflets are available from the website.
Age Range:	18 and over
Related Services:	Case Management Service - Norwich (Norfolk Community Health & Care NHS Trust) Community Matron - West Norfolk (Norfolk Community Health & Care NHS Trust) Community Matrons - South Norfolk (Norfolk Community Health & Care NHS Trust) Community Nursing and Therapy (Norfolk Community Health & Care NHS Trust) District Nurses / Community Nursing (Norfolk Community Health & Care NHS Trust) Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure:	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse. They will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered:	Home Visits, Telephone or video consultations if appropriate.
Opening Times:	Monday to Friday, 8.00 a.m - 5.00 p.m.
Parking and Transport:	On site parking with disabled spaces available. Site accessible by public and community transport.
Access and Facilities:	Main entrance and toilet facilities are well signposted and wheelchair accessible.
Compliments / Complaints:	The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development. To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served:	North Norfolk
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This record is now due for review and update. Last updated: 12/12/2022 Last full review: 13/01/2022 If you believe any of the details listed here to be out of date or in any way incorrect, please use the Feedback page to advise the Webmaster.