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Organisation Details

Community Matron - West Norfolk (Norfolk Community Health & Care NHS Trust)
Referrals - Central Hub for West Norfolk:	01553 668 777
Website:	www.norfolkcommunityhealthandcare.nhs.uk/
The Community Matron service provides case management for patients aged 18 and over with complex long term conditions. They also try to make sure patients can be cared for at home, preventing unnecessary and avoidable hospital admissions. Home visits are provided by this service. Interpretation and translation services can be arranged by staff, for users of this service An information leaflet about the service is available.
Age Range:	18 and over
Related Services:	Case Management Service - Norwich (Norfolk Community Health & Care NHS Trust) Community Matron - North Norfolk (Norfolk Community Health & Care NHS Trust) Community Matrons - South Norfolk (Norfolk Community Health & Care NHS Trust) Community Nursing and Therapy (Norfolk Community Health & Care NHS Trust) District Nurses / Community Nursing (Norfolk Community Health & Care NHS Trust) Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure:	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse and they will send your details to the service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered:	Domiciliary home visits
Opening Times:	Seven days a week, 9 a.m - 5 p.m.
Compliments / Complaints:	The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development. To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served:	West Norfolk
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Last updated: 12/04/2023 Last full review: 12/04/2023 If you believe any of the details listed here to be out of date or in any way incorrect, please use the Feedback page to advise the Webmaster.