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Organisation Details

Endocrine Specialist Nurses (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Contact: Neetha Joseph - Endocrine Specialist Nurse
Address: Clinical Investigation Unit

Jack Pryor Unit, Level 3 East, Aylsham Suite
Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane

Telephone: 01603 286 360
Telephone 2: 01603 286 286

The Endocrine Specialist Nurses (ESN)’s (Sondra Gorick, Neetha Jose, Frankie van Beveren, Kathryn Hindley, and Kanaka Manoj) are part of the Cinical Investigation Unit at the Norfolk and Norwich Univesity Hospital. Patients with endocrine or hormonal disorders such as those affecting the pituitary, adrenal and thyroid glands as well as disorders of sexual function will be referred to the Unit to have a wide range of specialist blood and urine tests to diagnose and monitor patients. Highly skilled, specialised nurses perform these tests in a relaxed and pleasant environment; where endocrine patients can also receive treatment of intravenous infusion and/or injections as required.

Education and Training - staff are involved with multidisciplinary and patient education. Student nurses, medical students and junior doctors spend time with the Endocrine Specialist Nurses(ESN) in the CIU and in the Endocrine Clinics. Patients have the chance to discuss their endocrine disorders with the ESN’s either during dynamic function tests or in the endocrine clinic. There is a wealth of information regarding endocrine disorders held within the unit for staff and patients.

Support Groups - the unit has access to, and is involved in, patient support groups for many endocrine disorders. For details of any of the endocrine support groups please contact CIU staff.

Specialist Nurse ESN Neetha Jose is lead nurse for the Adrenal Incidentaloma clinics lead by Dr Rupa Ahluwalia and Dr Swe Myint. ESN Sondra Gorick leads the nurse led Turner's Clinic, the Growth Hormone Replacement clinic, and the Addisons annual review and Sick Day Rules education clinics (assisted by ESN Frankie van Beveren), Kathryn Hindley will be starting a new clinic for patients with hypoparathyroidism and due to Kathy Powell retiring the thyroid tele clinic service is currently managed by specialist registrars but with the recent addition to the team of Kanaka Manoj it is hoped that the specialist nurses will soon be involved with this clinic again.

We work closely with our admin team who are an essential part of CIU. Sophie Strong is the waiting list co-ordinator, Julie-Ann Hunter and Debbie Tovey are the admin clerks, Natisha Ramsbottom is our secretary and Clare Day is the data administrator, supporting the team.

Interpretation and translation services can be arranged by staff, for users of our services.

Test and infusion information sheets, Support Group leaflets and sick day rules for steroid replacement leaflets are available.

Age Range: 16 and over
Related Services: Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Referral is via a Hospital Clinician only.
How Service is Delivered: At the Norfolk & Norwich University Hospital in the Clinical Investigations Unit and Medical Outpatients.
Opening Times: CIU is open Monday to Friday, 8 a.m - 5.30 p.m. and our Out Patient clinics happen either face to face at NNUH Medical Outpatients East or via telephone or video call/Attend Anywhere within office hours. Some specific clinics are evening appointments. Some CIU tests may occasionally take longer, and on those occasions staff can be in the unit until 7.30 p.m.
If a patient requires longer, more involved testing, they may be admitted electively onto Mattishall ward.
A direct line answerphone service is available 01603 286360, it is our aim that all non-urgent messages will be responded to within 48 hours.
Parking and Transport: Limited onsite parking availalble (fee-paying).
Accessible by public and community transport.
Access and Facilities: An Interpreter can be arranged to accompany patients in CIU during tests if required and/or complex medical information needs to be explained.
Covid specific restrictions on access and visitors/accompanying adults may be implemented and subject to change depending on concurrent pandemic circumstances.
Special Educational Needs Accessible: This service covers transition and adult endocrinology only.
Special Educational Needs Transition: Once an adolescent reaches the age of 16 the paediatric consultant liaises with the adult endocrine clinician and an appointment is arranged. The patient and their family are reviewed in the adult clinic with both consultants present. This also provides an opportunity for the patient and family to also be introduced to the nurse specialist.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 08/08/2022    Last full review: 08/08/2022

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