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Organisation Details

Wellbeing Service - Norfolk & Waveney IAPT (Increasing Access to Psychological Therapies) (Norfolk and Suffolk NHS Foundation Trust)
Contact: Lorraine Martin - Service Manager Karen Lince - Deputy Clinical Lead
Address: Wellbeing Norfolk & Waveney,
The Conifers, Hellesdon Hospital

All Referrals: 0300 123 1503

Wellbeing Norfolk & Waveney provides talking therapies and social recovery interventions. Our services are free for people aged 16 or over living in Norfolk and Waveney.

  • One-to-one talking therapies such as counselling and Cognitive Behavioural Therapy (CBT)
  • Self-help advice e.g. improving sleep; relaxation
  • Relationship counselling for couples and individuals
  • Interventions focused on supporting those with a long term physical health problem
  • Courses to help people achieve a better sense of wellbeing, and to manage issues such as stress, worry, depression and low mood
  • Peer support and access to social/community groups and activities in local area settings
  • Employment advice; helping people to gain employment, stay in work and return to work following a period of absence.
  • Directing people to find other support for issues affecting wellbeing such as debt, housing, employment
We are able to support people with common problems such as:
  • Stress
  • Anxiety
  • Low mood and depression
  • Sleep problems
  • Panic disorder
  • Phobias, including fear of heights, animals, flying, blood-injury-injection phobia, social phobia & agoraphobia
  • Health anxiety
  • Medically unexplained symptoms
  • Obsessive Compulsive Disorder
  • Post Traumatic Stress Disorder
  • Body Dysmorphic Disorder
  • Bereavement
  • Emotional impact of living with a long term physical health condition (e.g. diabetes, heart disease, respiratory problems, chronic pain)
  • Maternal mental health including post-natal depression
What to expect after you refer:
The first appointment will be a telephone advice session with one of our clinicians who can assist in helping you identify what the main problem is and what the best first step might be in beginning to tackle this problem. We will agree a plan together by the end of the advice session, which may include further support from the service, or putting you in touch with other services that can help.

Interpretation and translation services can be arranged by staff, for users of this service.


Age Range: 16 and over
Target Groups: Mental Health
Related Services: Norfolk & Waveney Mind
Relate Norfolk and Suffolk
Referral Procedure: To use this service, you can refer yourself by calling 0300 123 1503; or via our website
Or you can be referred by a health professional. This means your doctor or nurse can send your details to the service. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered: One to one support is provided by telephone, video call and face to face. Please note that due to COVID-19 face to face support may be limited.
Our group sessions are delivered:
  • Online via webinars (when you attend other people cannot see or hear you, but you can 'chat' with the presenters).
  • Zoom sessions (you can have your video on if you choose to)
  • In person, we use a variety of venues across the county and deliver to organisations such as schools, colleges and private businesses.
Opening Times: Monday to Friday, 8.00 a.m until 8.00 p.m.
Clinical hours vary by location depending on access to premises. Interventions are planned and not in response to a crisis. Therefore appointment times/days and locations are negotiated with each individual and are either by telephone, video, online or face to face on an individual basis.
Parking and Transport: Onsite parking spaces are available but parking availability varies according to the location.
Access and Facilities: Access to individual sites across the region vary and the needs of the person concerned will be discussed with them prior to attendance to ensure that the access is appropriate to their needs.
Special Educational Needs Accessible: In Norfolk & Waveney, Wellbeing have clinicians who specialise in working with young people specifically to respond to the needs of people aged 16 to 25.
Special Educational Needs Contact: Call or email the team: 0300 123 1503.
Special Educational Needs Transition: N/A Wellbeing is for people age 16+
Compliments / Complaints: Please contact the Wellbeing Service directly, we will always try to resolve any queries or concerns as soon as we can. Telephone 0300 123 1503 or email If you are not satisfied with the response you receive from the Wellbeing Service and wish to make a formal complaint, please contact NSFT Customer Service team: Email or telephone 01603 421486. The Customer Service team can listen to your issues and concerns, resolve problems where possible, and feedback to services to aid service development.
Locations Served: All Norfolk and Waveney
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Last updated: 07/06/2022    Last full review: 24/01/2022

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