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Organisation Details

Norfolk Healthy Child Programme (0-19) (Cambridgeshire Community Services)
Contact: Stephanie Hambrook - Clinical Lead / Charlotte Driver - Service Lead
Address: Unit 3 Cringleford Business Park, Intwood Road,
Just One Norfolk Number: 0300 300 0123
ChatHealth 11-19yrs: 07480 635 060
Parentline text messaging for parents: 07520 631 590
5-19yrs Referrals:

The Norfolk 0-19 Healthy Child Programme, is provided by skill mix teams including health visitors, family public health nurses, assistant practitioners, healthy lifestyle coaches, resilience and emotional health practitioners, school nurses, staff nurses and Teenage Parent Practitioners and Family Nurses.

Universal Support offered to all families:

  • antenatal contact
  • new birth assessment
  • 6-8 week contact
  • child growth and development review at 1 year and 2 1/2 years of age
  • pathway to parenting online course
  • Online Solihull Approach learning
  • Chathealth text message advice and support for those aged 11-19 years
  • Parentline text message service for parents and carers
Targeted Support:
  • transition to parenthood
  • Pathway to Parenting referred pathway
  • Maternal and perinatal mental health
  • infant feeding support
  • child emotional development including sleep and toileting issues
  • managing minor illnesses and reducing accidents
  • onward referrals and signposting to other services when requires
  • Looked After Children assessments for ages 0-5
  • annual contact for children with additional health needs
  • health assessments and targeted support for children aged 5-19 and their families
  • Speech, Language & Communication services
  • emotional health pathway
  • healthy lifestyles pathway
  • teenage parent pathway
Find out more on the Just One Norfolk website

Interpretation and translation services can be arranged by staff for the users of this service.

Home visits are provided by this service. (Users of Just One Norfolk are able to translate the content into their language)


Age Range: 19 and under
Target Groups: Children, Families, Mental Health, Young Adult / Teenager
Related Services: Cambridgeshire Community Services NHS Trust - Contacts and Communications (Cambridgeshire Community Services)
Community Paediatrics - Children's Neuro Developmental Service (James Paget University Hospitals NHS Foundation Trust)
Crisis Assessment and Intensive Support Team (Norfolk and Suffolk NHS Foundation Trust)
Just One Number & Just One Norfolk - Children and Young People's Health Service (Cambridgeshire Community Services)
Looked After Children (LAC) And Young Person Health Service (Norfolk Community Health & Care NHS Trust)
Orthoptic Visual Screening - Squints and Lazy Eyes (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Parents / Carers and young people can contact Just One Norfolk number (0300 300 0123) directly to discuss their concerns and will be advised on how to make a referral.
Schools can support families to make a referral and signpost to the Just One Norfolk number (0300 300 0123).
Advice about the service can be obtained through Just One Norfolk number (0300 300 0123). Young people aged 11-19 can contact the team directly via our text messaging service ChatHealth (07520 631590).
How Service is Delivered: Combination of face to face contact , telephone support via Just One Number (0300 300 0123), video calling capability and Parentline and Chat Health Texting Service. Service is also delivered through activities accessible on Just One Norfolk such as Pathway to Parenting, Solihull Parenting course and Transition support.
Opening Times: Just One Number (0300 300 0123)- Monday to Friday 8.00 a.m - 6.00 p.m,
Saturday Morning, 9 a.m - 1 p.m.

ChatHealth (07480 635 060) - Monday to Friday,8.00 a.m - 600 p.m , Saturday 9-1
Parentline (07520 631 590) - Monday-Friday 8.00am-6.00pm, Saturday 9-1
Access and Facilities: The HCP 5-19 team can arrange appointments in a variety of locations depending on the type of service required and current Government guidelines. These locations may include ECFS bases, home or school settings. < br /> The Just One Number team are available Monday to Friday, 8 a.m. - 6 p.m and Saturday 9 a.m - 1 p.m. Clinicians are based in Just One Number to provide telephone consultation, suport and advice.
Special Educational Needs Accessible: The service is commissioned to deliver a minimum of an annual contact to children / young people with additional needs and their families. If necessary we would request the presence of a specialist team to facilitate communication with the child / young person. The team of staff have taken Special Educational Needs and Disability (SEND) training and the appropriate members of staff will be allocated to the family.
Special Educational Needs Contact: Families can contact the service on the Just One Number and speak to a Health Visitor, School Nurse or Family Public Health Nurse Or a Complex Needs Staff Nurse)
Parents can use the texting service via Parentline - 07520 631 590.
Young people can access the service via ChatHealth - 07480 635 060.
Special Educational Needs Transition: If transitional support is requested then the patient can be supported and signposted to the Local Offer, where they will receive detailed information regarding the appropriate services.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Cambridgeshire Community Services NHS Trust (CCS) service, please contact the PALS team on 0300 131 1000, or by email.
Locations Served: Great Yarmouth, North Norfolk, Norwich, South Norfolk, West Norfolk
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Last updated: 06/02/2023    Last full review: 06/02/2023

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