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Organisation Details

Acute Liaison Nursing Service for People with Learning Disabilities and Autistic People (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Contact: Lydia Smith - Learning Disability and Autism Lead
Address: Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane

Telephone: 01603 286 286 ext. 3862
Lead: 01603 287 862
Adult: 01603 286 286 then 7994
Child and Young Person: 01603 287 436

The team works with adults, children and young people who have learning disabilities and/or autism, and their families and carers. The team can support preparation for admission and Out Patient appointments, as well as supporting people whilst they are in hospital. The nurse liaises with clinic, ward teams, consultants and GPs, providing specialist support and advice such as helping with accessible information including pictorial care pathways, assessments, capacity and consent issues, communication and behaviour.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits can be provided by this service (but may be affected by COVID-19).

An information leaflet about the service is available.

Holds regular ‘development group’ meetings to inform external agencies and individuals of progress and plans.

Age Range: Any age group
Target Groups: Learning Disabilities, Mental Health
Related Services: Acute Liaison Nursing Service (Mental Health, Learning Disabilities and Autism Liaison Service) (Queen Elizabeth Hospital King's Lynn NHS Foundation Trust)
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Anyone can refer to the service; patient, health professional, parents, carers, social workers, care managers etc.
How Service is Delivered: The service is delivered in Trust premises, and through some outreach work
Opening Times: The Acute Liaison Nurse for Adults with Learning Disabilities is available Monday to Friday, 9.00 a.m - 5.00 p.m, although the service offers some flexibility to try to meet patients’ needs.
An answerphone service is available.
Parking and Transport: Fee paying onsite parking available. Accessible by public and community transport.
Access and Facilities: Main entrance, lifts and toilet facilities are well signposted and wheelchair accessible. Loop hearing aid system also available.
Special Educational Needs Contact: Fiona Springall, Children and Young People’s Learning Disability Specialist Nurse
Special Educational Needs Transition: Transition can be considered and planned from the age of 13, with a view to transition to adult specialist support by 16-18 (dependent on service)
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 22/08/2022    Last full review: 22/08/2022

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