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Contact:
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Lydia Smith - Learning Disability and Autism Lead
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Address:
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Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane
Norwich
Norfolk
NR4 7UY
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Telephone:
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01603 286 286 ext. 3862
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Lead:
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01603 287 862
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Adult:
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01603 286 286 then 7994
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Child and Young Person:
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01603 287 436
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The team works with adults, children and young people who have learning disabilities and/or autism, and their families and carers. The team can support preparation for admission and Out Patient appointments, as well as supporting people whilst they are in hospital. The nurse liaises with clinic, ward teams, consultants and GPs, providing specialist support and advice such as helping with accessible information including pictorial care pathways, assessments, capacity and consent issues, communication and behaviour.
Interpretation and translation services can be arranged by staff, for users of this service.
Home visits can be provided by this service (but may be affected by COVID-19).
An information leaflet about the service is available.
Holds regular ‘development group’ meetings to inform external agencies and individuals of progress and plans.
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Age Range:
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Any age group
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Target Groups:
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Learning Disabilities, Mental Health
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Referral Procedure:
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Anyone can refer to the service; patient, health professional, parents, carers, social workers, care managers etc.
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How Service is Delivered:
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The service is delivered in Trust premises, and through some outreach work
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Opening Times:
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The Acute Liaison Nurse for Adults with Learning Disabilities is available Monday to Friday, 9.00 a.m - 5.00 p.m, although the service offers some flexibility to try to meet patients’ needs.
An answerphone service is available.
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Parking and Transport:
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Fee paying onsite parking available. Accessible by public and community transport.
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Access and Facilities:
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Main entrance, lifts and toilet facilities are well signposted and wheelchair accessible. Loop hearing aid system also available.
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Special Educational Needs Contact:
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Fiona Springall, Children and Young People’s Learning Disability Specialist Nurse
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Special Educational Needs Transition:
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Transition can be considered and planned from the age of 13, with a view to transition to adult specialist support by 16-18 (dependent on service)
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Compliments / Complaints:
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The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
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Locations Served:
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All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 22/08/2022 Last full review: 22/08/2022
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