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Organisation Details

Ophthalmology Emergency Referral Service (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Address:	Norfolk and Norwich University Hospitals NHS Foundation Trust Colney Lane Norwich Norfolk NR4 7UY
Hospital Switchboard:	01603 286 286
Website:	www.nnuh.nhs.uk/departments/eye-department/emergencies/
The Ophthalmology Emergency Referral Service (OERS) is designed to diagnose and treat emergency eye problems. It is available on a referral basis through your GP, optician, Accident & Emergency department and other healthcare providers. Interpretation and translation services can be arranged by staff, for users of this service.
Age Range:	Any age group
Related Services:	Emergency Department (James Paget University Hospitals NHS Foundation Trust) Emergency Department (ED) (Norfolk and Norwich University Hospitals NHS Foundation Trust) Emergency Eye Service (James Paget University Hospitals NHS Foundation Trust) Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure:	New patients require a referral from a health professional (e.g. GP, A&E, optician) to access the OERS at NNUH. Patients who are already under the care of the NNUH Ophthalmology department, or who have been discharged but are within a period of ‘patient-initiated follow-up’, may refer themselves to the OERS clinic directly.
How Service is Delivered:	Patients are seen face to face at OERS clinics on a daily basis (Monday to Sunday) at Norfolk & Norwich University Hospital. Outside of the service’s core working hours, there is an on-call ophthalmologist available to receive emergency referrals from GPs, opticians, A&E clinicians and other healthcare professionals, 365 days a year. The service offers telephone advice and face to face appointments where required.
Opening Times:	OERS clinics run at the following times, based in the West wing of Norfolk and Norwich hospital: Monday to Saturday, 0830h - 1700h; Sunday, 0830h - 1200h
Parking and Transport:	Fee paying onsite parking available Accessible by public and community transport.
Access and Facilities:	The main entrance, lifts and toilet facilities are well sign posted and wheelchair accessible.
Compliments / Complaints:	The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development. To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served:	All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 27/02/2023 Last full review: 27/02/2023 If you believe any of the details listed here to be out of date or in any way incorrect, please use the Feedback page to advise the Webmaster.