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Organisation Details

Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust)
Telephone: 01553 613 543
Website: www.norfolkcommunityhealthandcare.nhs.uk/our-services/service/heart-failure-66/

The service provides assessment of heart failure patients and supports the patient to look after their long term condition. The service also provides monitoring during the first treatment phase and follow ups by telephone, home or clinic visits. Patients are discharged once stable and on the best treatment.

Patients who have already been seen by the service can self-refer following discharge from the service. Referrals are made to other health-care professionals as the need arises. The service uses individual management plans.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits are provided for house bound patients only.

Age Range: 18 and over
Related Services: Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust)
Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust)
Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure: To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse They will send your details to our service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.
You can refer yourself if you have used this service in the past.
How Service is Delivered: Clinics in 4 locations across West Norfolk and Home Visits are provided for housebound patients.
Opening Times: Weekly/Monthly depending on location:
Downham Market Health Centre, Paradise Road, Downham
St James Clinic Extons Road, Kings Lynn
Swaffham Community Hospital, Swaffham.
Parking and Transport: Some limited onsite parking available, but public car parks available nearby.
Accessible by public and community transport.
Access and Facilities: Main entrance is well signposted.
Special Educational Needs Accessible: The team have completed basic SEND training, but the service is not available to under 18s.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: West Norfolk
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Last updated: 29/11/2022    Last full review: 30/05/2022

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