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Organisation Details

Children's Assessment Unit (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Contact: Alice Cook - Matron Child Emergency Care / Catherine Thomas - Cons. Paediatrician
Address: Jenny Lind Children's Hospital,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane

Front Desk: 01603 289 774
Senior Nurse: 01603 289 774 - Angela Johnson
Out of Hours Telephone:: 01603 289 774

Children from birth until their 16th birthday are referred to the Children's Assessment Unit (CAU) by their GP or the Emergency Department for specialist emergency paediatric or surgical assessment. Depending on the initial assessment / examination and test results, the doctor may recommend a period of observation and / or treatment in CAU. Sometimes hospital admission to the Children's ward (Buxton) is necessary. However most children who attend CAU are able to go home.

The accepting clinican for CAU will advise on the urgency with which the patient should be seen and may recommend urgent OP review or arrange 'Open Access' for the patients who do not need to be seen immediately but can attend without further Primary Care review if their condition deteriorates. The CAU service should be used for emergency medical and surgical assessments only and is not a substitute to an urgent outpatient appointment.

Childhood illnesses can fall into different medical / surgical categories e.g. general paediatrics, medical or specialist medical problems such as: Oncology / haematology, gastroenterology, neurology, respiratory, rheumatology and endocrinology. There are a team of highly skilled paediatric surgeons to deal with emergency surgical conditions which can occur in childhood. Occasionally children develop problems which require the expertise of surgeons specialising in Ear, Nose and Throat (ENT) surgery, Orthopaedics and Plastic Surgery.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the CAU and other information leaflets are available to download: Jenny Lind Information Leaflets (Patient Info)

Age Range: 16 and under
Target Groups: Baby / Neonatal, Children, Young Adult / Teenager
Related Services: Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Referral is via health professional only, except those children with a chronic illness who have ongoing open access agreed with their Consultant in writing on register held on CAU.
How Service is Delivered: On site dedicated Children Assessment Unit
Opening Times: 24 hours a day, 7 days a week.
Parking and Transport: Limited onsite parking available (fee-paying) - Car Park B (Signed to Jenny Lind Children’s Dept). Accessible by public and community transport.
Access and Facilities: Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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  Warning: This information is out of date and may be incorrect.
Last updated: 24/10/2022    Last full review: 12/10/2021

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