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Organisation Details

Smokefree Norfolk (East Coast Community Healthcare CIC)
Contact: Louise Barrett - Deputy Director Health Improvement & Children’s Services
Address: Smokefree Norfolk,
Rosebery Court,
Suite 5,
St Andrews Business Park

Norwich
Norfolk
NR7 0HS
Single Point of Access: 0800 0854 113
Email: ECCH.stopsmoking@nhs.net
Website: www.smokefreenorfolk.nhs.uk

Smokefree Norfolk aims to help those who are motivated to stop smoking by offering support and access to treatment (nicotine replacement therapy, Champix or Zyban) to enable them to quit. We are an E-Cigarette friendly service and can offer support to help you quit smoking if you choose to supply and use this method to quit. Public Health England state that E-cigarettes are 95% safer than smoking. Research has shown that an individual is four times more likely to quit successfully if they receive support and use appropriate treatment.

Individuals will access their treatment through Pharmacists or GPs on prescription, with the support from the Specialist Stop Smoking Advisors. A Stop Smoking Service is also offered by healthcare staff in GP Surgeries and Pharmacies.

Clinics are held throughout Norfolk and locations are listed on the website; Find your nearest clinic
All clinics are run on an appointment-only basis. Please call 0800 0854 113 for times and days of clinics. Our phone line is open from 09:30 - 16:00 Monday - Friday

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service and other patient leaflets are available. They can be obtained by calling the Single Point of Access.

Age Range: 12 and over
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
NHS Smoking Helpline - Go Smoke Free
Referral Procedure: Anyone can refer providing the individual is motivated to stop smoking and consents to the referral.

For self-referrals telephone the Single Point of Access 0800 0854 113 between 9.30 a.m - 4 p.m, Monday to Friday.
How Service is Delivered: Our service is tailored to the needs of our clients and can be delivered in clinics, school's, colleges, workplaces, hospitals and community settings.
Opening Times: The Patient Information Line is open from Monday to Friday between 9.30 a.m - 4 p.m.

There is an answerphone outside office hours.

Clinics are held throughout the Great Yarmouth area.
Parking and Transport: Some sites offer on-site parking, i.e, GP Surgeries, Hospital.
Special Educational Needs Accessible: All clinics are accessible to young people with SEND. Please call the service for more information.
Special Educational Needs Contact: 0800 0854 113
Special Educational Needs Transition: Smokefree Norfolk provide support for children and adults
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.

To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445445 or by email.
Locations Served: All Norfolk
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Last updated: 01/10/2019    Last full review: 03/06/2019

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