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Organisation Details

Smokefree Norfolk (East Coast Community Healthcare CIC)
Contact: Louise Barrett - Deputy Director Health Improvement & Children’s Services
Address: Rosebery Court,
Suite 5,
St Andrews Business Park

Single Point of Access: 0800 0854 113
Out of Hours Telephone:: 0800 0854 113

Smokefree Norfolk aims to help those who are motivated to stop smoking by offering support and access to treatment (nicotine replacement therapy, Champix or Zyban) to enable them to quit. We are an E-Cigarette friendly service and can offer support to help you quit smoking if you choose to supply and use this method to quit. Public Health England state that E-cigarettes are 95% less harmful than smoking. Research has shown that an individual is four times more likely to quit successfully if they receive support and use appropriate treatment.

Individuals will access their treatment through Pharmacists or GPs on prescription, with the support from the Specialist Stop Smoking Advisors. A Stop Smoking Service is also offered by healthcare staff in GP Surgeries and Pharmacies.

Clinics are held throughout Norfolk and locations are listed on the website: Find your nearest clinic
All clinics are run on an appointment-only basis. Please call 0800 0854 113 for times and days of clinics. Our phone line is open from 09:30 - 16:00 Monday - Friday

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service and other patient leaflets are available. They can be obtained by calling the Single Point of Access.

Age Range: 12 and over
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
NHS Smoking Helpline - Go Smoke Free
Referral Procedure: Anyone can refer providing the individual is motivated to stop smoking and consents to the referral.

For self-referrals telephone the Single Point of Access 0800 0854 113 between 9.30 a.m - 4 p.m, Monday to Friday.
How Service is Delivered: Our service is tailored to the needs of our clients and can be delivered in school's colleges, workplaces, hospitals and community settings.
Opening Times: The Patient Information Line is open from Monday to Friday between 9.30 a.m - 4 p.m.

There is an answerphone outside office hours.

Clinics are held throughout the Great Yarmouth area.
Parking and Transport: Some sites offer on-site parking, i.e, GP Surgeries, Hospital.
Special Educational Needs Accessible: Children are not accepted to this service. Young people of 18+ are accepted as appropriate.

On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The county council Special Educational Needs and Disability (SEND) Local Offer sites offers a wide range of advice and support for families.

Norfolk County Council:
Suffolk County Council:
Special Educational Needs Contact: 0800 0854 113
Special Educational Needs Transition: Smokefree Norfolk provide support for children and adults
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445447, by email or in writing:
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE
Locations Served: All Norfolk
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Last updated: 29/04/2020    Last full review: 26/03/2020

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