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Organisation Details

Key Worker Service (Norfolk Community Health & Care NHS Trust)
Contact: Key Worker Service Co-ordinator
Address: Children's Services
Norwich Community Hospital
Bowthorpe Road

Telephone - DASH SPoR: 01603 508958

This service is for the families of disabled children/young people aged 0-18 years (19 if still in education) living in the area covered by NHS Norfolk who have a range of professionals involved with them from two or more agencies (i.e. health / social care / voluntary / housing etc). The child must have complex health needs or have a high level of need. A key worker is identified in consultation with the family, from the professionals already involved with the child. Sometimes, members of the family or someone close to them may want to take on some of the role. The key worker, with support from the key worker service coordinator, acts as a single point of contact and source of support to ensure that the family and child receive well coordinated services.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits can be provided by this service.

An information leaflet about the service is available on request.

Age Range: 18 and under
Target Groups: Children, Disability, End of Life / Palliative, Families, Learning Disabilities
Related Services: Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure: Carer with parental responsibility may self-refer or may be referred by any professional
Opening Times: Monday to Friday, 08:30 a.m - 16:30 p.m. An answerphone is available at other times.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: North Norfolk, Norwich, South Norfolk, West Norfolk
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Last updated: 03/01/2023    Last full review: 03/01/2023

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