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Organisation Details

Aural Care Clinic for Complex Patients (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Contact: Charlotte Boyle - Sister, ENT OPD
Address: ENT OPD
Level 2
West Block
Norfolk and Norwich University Hospital NHS Foundation Trust
Colney Lane


Patients must meet at least one or more of the following:

  • Must be over 16 years of age (Patients under 16 years of age to be referred to ENT Paediatrics)
  • Has cognitive impairment and/or cannot express their symptoms
  • Has a chronic perforation of the tympanic membrane
  • Has a past history of ear surgery which must meet one of the listed criteria for complex ears
  • Microscopic/endoscopic suction has been abandoned e.g. dizziness, pain
  • Has pain out of proportion with clinical findings
  • Has a foreign body in the ear canal
  • Is undergoing management of Otitis Externa
  • Has Keratosis Obturans
  • Has Active Mastoid cavities
  • Has Granulation tissue

Age Range: 16 and over
Related Services: Aural Microsuction - Non-Complex Ear Clearance (Norfolk and Waveney) (Norfolk and Waveney ICB)
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Health Professional only.
How Service is Delivered: Clinics
Opening Times: Monday to Friday, 9 a.m - 5 p.m.
Parking and Transport: Limited onsite parking. Accessible by public and community transport.
Access and Facilities: Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible. Loop hearing aid system available.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 30/03/2023    Last full review: 30/03/2023

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