Back to Search Results Printer Friendly Format

Organisation Details

Rapid Assessment Team and Frailty Team - West Norfolk (Norfolk Community Health & Care NHS Trust)
Contact: Jacqueline Walls / Sara Tansley- Team Leads for the Rapid Assessment & Frailty Team
Address: Queen Elizabeth Hospital
Gayton Road

King's Lynn
PE30 4ET
Telephone (Answerphone): 01553 613 813

The team is a multi-agency service who recognise that patients wish to remain at home or as close to home as possible, rather than be admitted to hospital if at all possible. The team assess individual patient needs while in the acute setting and organise appropriate support whether in the home or in an alternative community environment with appropriate services and equipment.

Patients are referred via the emergency care areas and the Ambulance Trust (Accident and Emergency, Acute Medical Unit, Acute Emergency Care, Same Day Emergency Care Unit, Surgical Assessment Unit, Frailty & outpatient clinics) for additional assessment in order to assist hospital discharge in a safe and timely manner: or, whilst in the emergency areas, patients / relatives can ask for additional functional assessments by the team. The team are also responsible for the QEH Emergency Falls Pathway, which offers assessment, follow up and referral to appropriate teams within the community falls service for those over 65 years of age who have attended the hospital following a fall.

Should an assessment be required after discharge this can be arranged in collaboration with community teams. Even though this service is primarily for those in West Norfolk, patients from outside these areas will still be assessed and be able to access relevant services in their area.

Interpretation and translation services can be arranged by staff, for users of this service.

Age Range: 18 and over
Related Services: Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure: Referrals into the service will be made by the Health Professional looking after you when you attend the Emergency Department, Assessment Units or Out-Patient Clinics.
How Service is Delivered: The service is delivered within the acute hospital, whilst the patient attends either a clinic, A&E or an assessment area. Outreach can be provided where community teams are unable to accommodate in order to support a discharge.
Opening Times: Monday to Friday, 8.00 a.m. - 6.00 p.m, Saturday and Sunday 8.00 a.m - 4.00 p.m, there is an answerphone at other times.
Parking and Transport: Onsite parking. Accessible by public and community transport.
Access and Facilities: Main entrance, lift and toilet facilities are signposted and wheelchair accessible.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: Cambridgeshire & Fenland, West Norfolk
back to top

Last updated: 20/02/2023    Last full review: 20/02/2023

If you believe any of the details listed here to be out of date or in any way incorrect,
please use the Feedback page to advise the Webmaster.