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Organisation Details

Community Liaison Nurse (East Coast Community Healthcare CIC)
Contact: Nicola Macnamee Clinical Services Coordinator
Address: East Coast Community Healthcare CIC
Hamilton House
Battery Green Road

Lowestoft
Norfolk
NR32 1DE
East Coast Community Access: 01493 809 977
Website: www.ecch.org

The service provides a link between the acute hospital setting and community services, working closely with the JPUH patient flow team.
If pressure relieving equipment is required, this can be provided upon completion of an individual patients assessment. Hospital beds/mattresses for patients / palliative patients who meet the criteria for specialist equipment to aid discharge.

Community Liaison will liase with Distirct nurses for patients being discharged home who require ongoing care, medication i.e. Insulin, Syringe drivers, and palliative patients.

Fast track continuing healthcare assessments for palliative patients requiring rapid package of care, if meets criteria.

Age Range: 18 and over
Target Groups: End of Life / Palliative
Related Services: District Nursing Service (East Coast Community Healthcare CIC)
East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Referral Procedure: Referral by health professional only
How Service is Delivered: Within secondary care.
Opening Times: Monday to Friday, 8.45 a.m - 3.15 p.m.
East Coast Community Access is available 8.00 a.m - 8.00 p.m.

If any urgent District Nurse assistance is required outside of these opening hours patients and referrers should call one of the following numbers:
Great Yarmouth - 07799 895 060
Waveney - 07789 987 160
Access and Facilities: Main entrance, lift and toilet facilities are well signposted and wheelchair accessible.
Special Educational Needs Accessible: Children are not cared for within the Beccles Hospital environment. Young people of 18+ are accepted at Beccles Hospital if appropriate. On receipt of referral for either inpatient or outpatient services, the hospital or outpatient service will review the referral for indications of SEND requirements.

Where necessary, Beccles Hospital will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The Hospital will liaise with the young person and, if required, their families to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The Norfolk County Council special educational needs and disability (SEND) Local Offer website offers a wide range of advice and support for families. The SEND Local Offer has two main purposes:
* To provide up-to-date information about SEND provision
* Allow the local authority to actively involve children and young people, their parents or carers and any health professionals in the development and review of the SEND Local Offer
Special Educational Needs Contact: East Coast Community Healthcare Patient Liaison Team can be contacted via:
* Telephone on 01502 445 447
* In writing addressed to: East Coast Community Healthcare
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE

* by email.
Special Educational Needs Transition: As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate).
The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments.
The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445 447 or by email.
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
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Last updated: 09/10/2019    Last full review: 09/10/2019

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