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Organisation Details

Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust)
Contact:	Jayne Dipiazza - Heart Failure Specialist Nurse
Address:	Dereham Hospital Northgate Dereham Norfolk NR19 2EX
Website:	www.norfolkcommunityhealthandcare.nhs.uk/our-services/service/heart-failure-66/
The service helps patients with heart failure to look after their long term condition. The service also checks patients while they are having treatment by telephone, clinics or home visits. The service makes sure everyone has a care plan that is right for them. Interpretation and translation services can be arranged by staff, for users of this service. Home visits are provided by this service. An information booklet for patients is available on request.
Age Range:	18 and over
Related Services:	Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust) Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust) Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure:	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse will send your details to a service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered:	The service is delivered by home visits, telephone follow up and inreach into secondary care / community hospitals.
Opening Times:	Monday to Friday, 8.30 a.m – 4.30 p.m Messages can be left on answerphone or mobile phone. Emails will be dealt with on return to practice.
Parking and Transport:	Currently all patients are seen at home
Special Educational Needs Accessible:	Communications team, Norfolk Community Health and Care.
Compliments / Complaints:	The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development. To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served:	South Norfolk
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This record is now due for review and update. Last updated: 07/06/2022 Last full review: 28/04/2022 If you believe any of the details listed here to be out of date or in any way incorrect, please use the Feedback page to advise the Webmaster.