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Organisation Details

Primary Care Home Community Nursing - District Nursing (East Coast Community Healthcare CIC)
Address: East Coast Community Healthcare CIC
Hamilton House,
Battery Green Road

Lowestoft
Suffolk
NR32 1DE
Telephone: 01493 809 977
Out of Hours Telephone:: 111
Website: www.ecch.org

The Primary Care Home Community Nursing Service delivers skilled nursing care and advice to patients within their own homes. The service is offered to housebound patients in order to provide assistance in the management of their health needs.

Interpretation and translation services can be arranged by staff for the users of this service.

Age Range: 18 and over
Related Services: Primary Care Home (East Coast Community Healthcare CIC)
Referral Procedure: Open referrals including self referrals. Referrals may be made through the GP surgery or acute hospital following discharge.
How Service is Delivered: Housebound patients are visited in their homes and a full assessment carried out to assess health and social needs.
Opening Times: 24 hours a day, 7 days a week.
Access and Facilities: Services are provided to patients in their home.
Special Educational Needs Accessible: Children are not accepted to this service. Young people of 18+ are accepted as appropriate.

On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).
Special Educational Needs Contact: East Coast Community Healthcare Patient Liaison Team can be contacted via:
* Telephone on 01502 445 447
* In writing addressed to: East Coast Community Healthcare
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE

* by email: PATIENTLIAISON@ecchcic.nhs.uk.
Special Educational Needs Transition: Children transition into the majority of our Adult Services at the age of 18.

As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate). The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments. The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The East Coast Community Healthcare (ECCH) can listen to your issues, concerns, compliments, or suggestions, resolve problems where possible and feed back to services to aid service development.
To provide feedback about an East Coast Community Healthcare (ECCH) service, use their online feedback form, or email them.
Locations Served: Great Yarmouth, Waveney
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Last updated: 07/06/2022    Last full review: 03/05/2022

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