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Address:
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Norwich Re-enablement Services Centre,
Julian Hospital Site,
201 Bowthorpe Road
Norwich
Norfolk
NR2 3UD
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Telephone:
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01603 216 956
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Telephone:
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01603 216 957
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This service offers expert specialist knowledge and advice in all areas of Upper and Lower limb loss, providing, where clinically appropriate, provision of artificial limbs to patients. Support is offered to their carers and professionals working alongside these individuals. We draw in patients from Norfolk, parts of Suffolk, Lincolnshire and Cambridgeshire. We work closely with local acute and community services that refer patients for assessment.
Interpretation and translation services can be arranged by staff, for users of this service.
This service can provide home visits based on assessment of needs.
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Age Range:
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Any age group
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Target Groups:
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Children, Disability
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Referral Procedure:
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Referral is via health professional or self-referral after first appointment.
Where the patient is an established user but moved into the area, they must contact their previous service for the transfer of their records to our service.
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How Service is Delivered:
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Currently clinic is run at the Re-enablement Services Centre in Norwich and occassional clinics have been provided at Hartismere hospital near Eye; these stopped during the pandemic and have not re-commenced as of yet, but we are looking to re-commence in the future. Appointment may be carried out virtually if appropriate. Home visits might be offered if appropriate.
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Opening Times:
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Monday to Friday, 08:00 - 16:00 (excluding bank holidays)
Julian Hospital Site Bowthorpe Road Norwich rehabilitation team
Colman Hospital Unthank Road Norwich for therapy only appointments.
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Parking and Transport:
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Limited onsite parking. Accessible by public and community transport. No charge however a permit needs to be requested and displayed, please discuss with reception staff.
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Access and Facilities:
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Main entrance well signposted and wheel chair accessible. Wheelchair accessible toilet
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Special Educational Needs Accessible:
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Children will come in at separate time to adults, and will not be seen in the same room as adult patients. Staff do see patients in their own home, or in the school to support children and the families, and the education team where the child accesses. Clinical teams will work with the child through play to assess and review their needs, and make the environment as natural as possible, be it in a clinic setting.
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Special Educational Needs Contact:
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Clinical team at the centre.
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Special Educational Needs Transition:
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As the team manages children and adults, there is a seamless transition with no referral required. Same service, so no age level for transition.
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Compliments / Complaints:
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The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
You can also email complaints@nchc.nhs.uk.
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Locations Served:
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All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 21/09/2022 Last full review: 21/09/2022
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