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Organisation Details

Community Heart Failure Service (East Coast Community Healthcare CIC)
Address: Hamilton House Battery Green Road
NR32 1DE
East Coast Community Access (ECCA) Telephone: 01493 809 977
Out of Hours Telephone:: 01493 809 977

We are a nurse-led service supporting adults with a confirmed diagnosis of heart failure in the Great Yarmouth and Waveney area. We provide patients with education on heart failure, medications and how to self-monitor to manage their condition, and work closely with a patient's GP, Hospital Consultant, and other Health Care Professionals.

Our aim is to ensure that all patients receive individualised evidence -based treatment in line with national guidelines, to improve quality of life and to prevent avoidable admissions to hospital. We provide nurse-led clinics, home visits and telephone support. Once a patient's heart failure is stable and they are on the maximum tolerated doses of heart failure medications, patients are then discharged back to the care of their GP.

Home visits are provided by this service.

Interpretation and translation services can be arranged by staff. This is available for users of this service.

British Heart Foundation Living with Heart Failure Booklet is available:

Age Range: 18 and over
Target Groups: Men, Older people, Women
Related Services: Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust)
Referral Procedure: To use this service, you will need to be referred by a health professional. This means you must see your Doctor/Nurse first. Your Doctor/Nurse will refer you to the service that is the most suitable for your health needs. The Heart Failure Nurse service will then contact you to discuss your referral and to make an appointment to review.
How Service is Delivered: Review is arranged depending on clinical need, via community clinics, home visits or by telephone. Clinics provided at Northgate Hospital, Great Yarmouth, Kirkley Mill Surgery, Lowestoft, The Beaches Medical Centre, Gorleston-on-Sea and Beccles Hospital.
Opening Times: Monday to Friday, 08.30–16:30, excluding Bank Holidays.
East Coast Community Access (ECCA) Telephone available 07:00-20:00
Special Educational Needs Accessible: Children are not accepted to this service. Young people of 18+ are accepted as appropriate.

On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The county council Special Educational Needs and Disability (SEND) Local Offer Norfolk and Suffolkoffer a wide range of advice and support for families.

Norfolk County Council Local SEND Offer.
Suffolk County Council Local SEND Offer.
Special Educational Needs Contact: East Coast Community Healthcare Patient Liaison Team can be contacted via:
  • Telephone on 01502 445 447
  • In writing addressed to: East Coast Community Healthcare
    Hamilton House
    Battery Green Road
    Lowestoft, Suffolk
    NR32 1DE
  • or by email.
Special Educational Needs Transition: As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate). The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments. The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The East Coast Community Healthcare (ECCH) can listen to your issues, concerns, compliments, or suggestions, resolve problems where possible and feed back to services to aid service development.
To provide feedback about an East Coast Community Healthcare (ECCH) service, use their online feedback form, or email them.
Locations Served: Great Yarmouth, Waveney
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Last updated: 06/02/2023    Last full review: 06/02/2023

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