Back to Search Results Printer Friendly Format

Organisation Details

Audiology Department - Hearing Therapy Service (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Contact: Claire Gatenby - Chief Hearing Therapist
Address: Audiology Department
Norfolk and Norwich University Hospital
Colney Lane

Telephone: 01603 288 917

Help for patients with:

  • Sudden hearing loss
  • Tinnitus
  • Discomfort with loud noises
  • Coping with hearing loss and difficulty coping with hearing aids
  • Balance problems

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits are provided by this service.

An information leaflet about the service and other patient leaflets are available on request. More information can be found on the website: Hearing Therapy

Age Range: Any age group
Target Groups: Deaf / Hearing impairment, Disability
Related Services: Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Referral is via health professional
How Service is Delivered: Hospital clinic. The Service is delivered by a combination of face to face appointments, video consultations (using Attend Anywhere) or telephone consultations.
Opening Times: This service is offered at:
  • Norfolk and Norwich University Hospital: appointments available Monday to Thursday, 8.15 a.m - 4 p.m. Saturdays fortnightly,
  • Cromer Hospital Ad hoc basis
  • Telephone Enquiries: Monday to Friday, 8.30 a.m - 12.30 p.m.
  • Answerphone at other times.
Parking and Transport: Limited onsite parking (fee-paying). Accessible by public and community transport.
Access and Facilities: Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible. Loop hearing aid system available.
Special Educational Needs Accessible: I have experience of working with children and adults with special needs and have received training on Autism Spectrum Condition.
Special Educational Needs Contact: Claire Gatenby
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
back to top

Last updated: 29/06/2022    Last full review: 29/06/2022

If you believe any of the details listed here to be out of date or in any way incorrect,
please use the Feedback page to advise the Webmaster.