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Organisation Details

Short Breaks, Residential - Squirrels (Norfolk Community Health & Care NHS Trust)
Contact: Harminder Bray - Clinical Lead for Children's Short Breaks
Address: Squirrels
5 Mill Close

Aylsham
Norfolk
NR11 6LZ
Telephone (inc. OOH): 01263 734 938
Telephone: 01603 508 947
Email: harminder.bray@nchc.nhs.uk
Website: www.norfolkcommunityhealthandcare.nhs.uk/The-care-we-offer/Service-search/a-to-z-of-services.htm

Squirrels is a 4 bedded unit that provides residential short breaks to children with complex health needs within a homely environment.

Referrals are made via health or social care professional using appropriate referral forms. Patients will only be accepted if they meet the criteria.

Short Breaks care packages are delivered according to the patient's needs, but the most common arrangement is generally 28 nights out of the year. The amount of nights will be agreed at placements meetings and reviewed every 12 months or as need arises. Children can still attend school whilst staying for short breaks. Transport will be provided from most schools within the catchment area meaning that the children do not miss out on their education.

An leaflet about the service is available

A quarterly newsletter is provided

Age Range: From 8 to 18
Target Groups: Children, Disability, Learning Disabilities
Referral Procedure: To use this service, you will need to be referred by a health care or social care professional. This means you must see your doctor, nurse or social worker. They will refer your child to the service that is the most suitable for their health needs. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered: Short Breaks Residential Unit
Opening Times: 24 hours over a 5 day week. Currently the unit closes for 2 nights per week, closing at lunchtime on Mondays, and re-opening lunchtime on Wednesdays. There is an answerphone on at all times.The unit is closed between Christmas and New Year.
Parking and Transport: Limited onsite parking and accessible by public transport.
Access and Facilities: Wheelchair accessible well signposted entrance and toilet facilities.
Special Educational Needs Accessible: Criteria for access are children and young people with complex conditions- medical and technology dependant with/without a learning disability. The Home Leaders will review care packages regularly. Care packages are generally 28 nights / year. Staff are trained to support children and young people with challenging communication needs. The team has a play specailist who works with the child, family and staff to enhance the short break experience for each child/young person.
Special Educational Needs Contact: A phone call to the Home Leader by the professional referrer or family, followed by a written referral.
Special Educational Needs Transition: All respite packages are reviewed 12 monthly or as need arises so the Named nurse / Home Leader will determine with the family the appropriate adult team to refer the young adult on to if respite support is still needed.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: Acle, Aldborough, Attleborough, Aylsham, Barnham, Blakeney, Blofield, Bowthorpe, Brundall, Cantley, Cawston, Coltishall, Cringleford, Cromer, Dereham, Dickleburgh, Diss, Drayton, East Harling, Fakenham, Felthorpe, Harleston, Hempnall, Hethersett, High Kelling, Hingham, Holt, Horning, Horsford, Horsham St Faiths, Hoveton, Kelling, Kenninghall, Lakenham, Lenwade, Lingwood, Loddon, Long Stratton, Ludham, Mattishall, Melton Constable, Mile Cross, Mulbarton, Mundesley, New Costessey, Newton Flotman, Newton St Faiths, North Elmham, North Walsham, Norwich, Old Buckenham, Old Catton, Old Costessey, Poringland, Potter Heigham, Pulham Market, Rackheath, Reedham, Reepham, Rockland St Mary, Salhouse, Saxlingham Nethergate, Sheringham, Shipdham, South Walsham, Southrepps, Spixworth, Sprowston, Stalham, Stoke Holy Cross, Swanton Morley, Taverham, Tharston, Thorpe St Andrew, Toftwood, Walsingham, Watton, Weeting, Wells, Wroxham, Wymondham
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Last updated: 20/07/2021    Last full review: 20/07/2021

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