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Organisation Details

Continence Service (East Coast Community Healthcare CIC)
Contact: Helen Notley - Continence Specialist Nurse
Gt Yarmouth and Waveney: 01493 809 977
Trusts call: 01493 809 977
Fax: 01493 418 222

The Continence Nursing Team in the East Coast Community Healthcare area assesses adult men and women with urinary and faecal continence problems. A full holistic assessment will be carried out, a treatment and management plan will be agreed and review will take place as clinically needed.

The team also provide a LUTS (lower urinary tract service) for men. Referrals can be made by a GP through Choose and Book. During the LUTS consultation, the specialist nurse will conduct a full assessment, a flow rate and residual scan, as per the NICE guidance (2010). The results will be interpreted and a full report sent to the referring GP.

Products for the containment of incontinence can only be provided following an assessment using the approved tool and documentation. Interventions to promote continence should be tried first where appropriate.

Patients will receive a comprehensive assessment of their needs. An individualised programme of care will then be discussed and agreed. A treatment or management plan will then be implemented.

Home visits are provided by this service for housebound patients.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service is available on request, or can be downloaded here: Community Continence Service leaflet

Age Range: 4 and over
Related Services: Continence Service - North Norfolk - Avocet (Norfolk Community Health & Care NHS Trust)
Continence Service - Norwich - Kingfisher (Norfolk Community Health & Care NHS Trust)
Continence Service - Southern Norfolk - Curlew (Norfolk Community Health & Care NHS Trust)
Continence Service - West Norfolk - Teal (Norfolk Community Health & Care NHS Trust)
East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Urology Nurse Specialist (James Paget University Hospitals NHS Foundation Trust)
Women and Men's Health - Physiotherapy (James Paget University Hospitals NHS Foundation Trust)
Referral Procedure: There is an open referral system to the continence nursing service. Individuals can access the service directly or via a health professional. Contact should be made with the nurses by letter or telephone. The Continence Nurses assess adults, but are able to give advice on access to children’s continence services and products.
How Service is Delivered: Clinics, home visits are provided for patients who are housebound.
Opening Times: Clinics are held in several sites around the Great Yarmouth and Waveney area. Pateints are given the choices of where they would prefer to be seen.

Regular clinics are held at:
* Bungay Surgery
* Beccles Hospital
* John Grant School
* Kirkley Mill Health Centre
* Martham Health Centre
* Patrick Stead Hospital, Halesworth
* Reydon Health Centre
* Nelson Medical Centre
* Newberry Child Centre
* Shrublands Health centre
* Warren School

There is an answerphone service available
Parking and Transport: Parking available at each site.
Access and Facilities: Main entrance at each site well signposted and wheelchair accessible. Wheelchair accessible toilets.
Special Educational Needs Accessible: It aims to provide a local, accessible service to reduce the incidence of bladder and bowel dysfunction by the provision of comprehensive and effective assessment, treatment, advice and review.
Special Educational Needs Contact: Shrublands Health Centre, Magdalen Way, Gorleston, Great Yarmouth, NR31 7BP

Tel: 01493 809 977

Fax: 01493 418 222
Special Educational Needs Transition: The continence service is provided to children and adults.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445445 or by email.
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
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Last updated: 01/10/2019    Last full review: 04/02/2019

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