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Organisation Details

Continence Service (East Coast Community Healthcare CIC)
Contact: Helen Notley - Continence Specialist Nurse
Gt Yarmouth and Waveney: 01493 809 977

The Continence Nursing Team in the East Coast Community Healthcare area assesses adult men and women with urinary and faecal continence problems. A full holistic assessment will be carried out, a treatment and management plan will be agreed and review will take place as clinically needed.

The team also provide a LUTS (lower urinary tract service) for men. Referrals can be made by a GP through Choose and Book. During the LUTS consultation, the specialist nurse will conduct a full assessment, a flow rate and residual scan, as per the NICE guidance (2010). The results will be interpreted and a full report sent to the referring GP.

Products for the containment of incontinence can only be provided following an assessment using the approved tool and documentation. Interventions to promote continence should be tried first where appropriate.

Patients will receive a comprehensive assessment of their needs. An individualised programme of care will then be discussed and agreed. A treatment or management plan will then be implemented.

Home visits are provided by this service for housebound patients.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service is available on request, or can be downloaded here: Community Continence Service leaflet

Age Range: 4 and over
Related Services: Continence Service - North Norfolk - Avocet (Norfolk Community Health & Care NHS Trust)
Continence Service - Norwich - Kingfisher (Norfolk Community Health & Care NHS Trust)
Continence Service - Southern Norfolk - Curlew (Norfolk Community Health & Care NHS Trust)
Continence Service - West Norfolk - Teal (Norfolk Community Health & Care NHS Trust)
East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Urology Nurse Specialist (James Paget University Hospitals NHS Foundation Trust)
Women and Men's Health - Physiotherapy (James Paget University Hospitals NHS Foundation Trust)
Referral Procedure: There is an open referral system to the continence nursing service.

Individuals can access the service directly or via a health professional. Contact should be made with the nurses by letter or telephone.

The Continence Nurses assess adults, but are able to give advice on access to children's continence services and products.
How Service is Delivered: Clinics. Home visits are provided for patients who are housebound.
Opening Times: Clinics are held in several sites around the Great Yarmouth and Waveney area. Patients are given the choice of where they would prefer to be seen.

Regular clinics are held at:
* Bungay Surgery
* Beccles Hospital
* John Grant School
* Kirkley Mill Health Centre
* Martham Health Centre
* Patrick Stead Hospital, Halesworth
* Reydon Health Centre
* Nelson Medical Centre
* Newberry Child Centre
* Shrublands Health centre
* Warren School

There is an answerphone service available
Parking and Transport: There are parking spaces available at each site, but the spaces fill up very quickly so it can be difficult to find a space
Access and Facilities: Main entrance at each site well signposted and wheelchair accessible. Wheelchair accessible toilets.
Special Educational Needs Accessible: Children are not accepted to this service. Young people of 18+ are accepted as appropriate.

On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The county council Special Educational Needs and Disability (SEND) Local Offer Norfolk and Suffolkoffer a wide range of advice and support for families.

Norfolk County Council Local SEND Offer.
Suffolk County Council Local SEND Offer.
Special Educational Needs Contact: Contact the number on the outpatient letter or:

Shrublands Health Centre, Magdalen Way, Gorleston, Great Yarmouth, NR31 7BP
Tel: 01493 809 977 This is a centralised number for all ECCH services. The call handler will either be able to transfer the caller to the relevant team or make sure a message is taken for the service who will then contact the caller at a suitable time.
Special Educational Needs Transition: The continence service is provided to children and adults.

As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate). The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments. The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445447 or by email.
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
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Last updated: 27/04/2020    Last full review: 12/11/2019

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