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Organisation Details

Acute Medicine Unit (AMU) (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Address: Norfolk and Norwich Unviersity Hospital NHS Trust
Colney Lane

Switchboard: 01603 288 741

Acute Medicine is responsible for the assessment and management of the acutely unwell patient within the first 72 hours of their presentation to hospital. Patients can be referred to Acute Medicine from Primary Care after an initial assessment (this can be from a GP, Advanced Care Practioner, Emergency Care Practitioner, Nurse Practitioner or any clinician working under the direct supervision of a General Practioner) or from the Emergency Department. These patients need rapid specialist assessment and prompt management and can be managed via 2 streams.

1. Same Day Emergency Care
This service manages the acutely unwell patient who may be seen and treated within 12 hours of their arrival

2. The Acute Medicine Unit
AMU K is for the assessment of the patients referred, AMU I has two 4-bedded Level 2 bays and short stay services for patients with a predicted length of stay of less than 72 hours and AMU H for patients for who a predicated length of stay is greater than 72 hours.

Interpretation and translation services can be arranged by staff, for users of this service.


Age Range: 16 and over
Related Services: Emergency Department (James Paget University Hospitals NHS Foundation Trust)
Emergency Department (ED) (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Referral by GP, out-of-hours GP services, referral by specialist clinicians and referral by the Emergency Department
Opening Times: 24 hours per day
Parking and Transport: Ample onsite parking. Accessible by public and community transport.
Access and Facilities: Wheelchair accessible entrance, lift and toilet facilities. Loop hearing aid system.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 16/02/2023    Last full review: 16/02/2023

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