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Organisation Details

Continence Service - Norwich - Kingfisher (Norfolk Community Health & Care NHS Trust)
Contact: Ruth Broom - Service Lead for Norfolk / Jo Clatworthy - Team Leader for Norwich
Address: Day Treatment and Therapy Unit
Norwich Community Hospital
Bowthorpe Road

Main Telephone: 01603 216021

The Service offers a specialised team dedicated to providing an assessment and treatment plan for adults who have bladder and/or bowel dysfunction with or without incontinence.

We are predominately clinic based, but home visits are provided by this service, for genuine house bound patients who can not go out at all.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service is available.

Age Range: 18 and over
Related Services: Continence Service (East Coast Community Healthcare CIC)
Continence Service - North Norfolk - Avocet (Norfolk Community Health & Care NHS Trust)
Continence Service - Southern Norfolk - Curlew (Norfolk Community Health & Care NHS Trust)
Continence Service - West Norfolk - Teal (Norfolk Community Health & Care NHS Trust)
Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Referral Procedure: To use this service, you will need to be referred by a health professional or you will need to refer yourself. This means you must see your doctor or nurse and they will send your details to a service OR you will need to contact the service yourself and give them your details. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered: Through clinics, domiciliary and residential homes
Opening Times: Clinic opening hours: Monday to Friday, 8.30 a.m. - 5.00 p.m. By appointment only.
Parking and Transport: Limited disabled parking spaces near the Day Treatment and Therapy Unit.
Public pay and display car park at the hospital.
Bus stop on the Bowthorpe Road outside the hospital. Bus route 21 serves the hospital.
Access and Facilities: Wheelchair accessible entrance and toilets.
Special Educational Needs Accessible: Service leaflet is sent out with all appointments and patients are welcome to bring a relative / support worker etc. of their choice.
Special Educational Needs Contact: Service, team and clinical leads as well as individual qualified staff members are willing to discuss any issues on the phone prior to an appointment being made / attended.
Special Educational Needs Transition: The children's service staff will contact us to hand over the patient to adult services and ensure the patient and family are aware of the change with new contact numbers given.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: Norwich
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Last updated: 26/01/2023    Last full review: 26/01/2023

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