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Organisation Details

Norfolk and Suffolk Myalgic Encephalomyelitis (ME) / Chronic Fatigue Service (CFS) (East Coast Community Healthcare CIC)
Address: Norfolk & Suffolk ME/CFS Service
Herbert Matthes Block
Northgate Hospital
Northgate Street

Great Yarmouth
NR30 1BU
Admin / OT Telephone: 01493 809 977

We are a specialist NHS service that seeks to meet the needs of people who have a diagnosis of Chronic Fatigue Syndrome (CFS), also referred to as Myalgic Encephalomyelitis (ME).

We offer an outpatient service throughout Norfolk and Suffolk, providing assessment, diagnosis, management, advice, education and support for people who have a diagnosis of CFS/ME. The team comprises of GP's with specialist interest (GPwSI) and knowledge of CFS/ME and Specialist Occupational Therapists (OT) and physiotherapists (PT) who are supported by administrative staff. This is via face to face appointments, email and telephone. In a small number of cases, home visits.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service is available.

Age Range: Any age group
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Referral Procedure: Referrals are accepted from GPs and Paediatricians, other hospital based medical practitioners and occupational health doctors.

Patients under the age of 16 can be referred by their GP, however the patient must have had input from a paediatrician before referral.
How Service is Delivered: Outpatient clinics
Opening Times: Monday to Friday 8.30 a.m - 4.30 p.m, with an answerphone at other times.
Clinics are held at:
* Nelson Medical Centre, Gt Yarmouth
* Bowthorpe Health Centre
* Kirkley Mill Health Centre, Lowestoft
* St James Medical Practice Kings Lynn
* Stow Lodge Centre Stowmarket
* Sole Bay, Reydon
Parking and Transport: Limited onsite parking
Accessible by public and community transport
Access and Facilities: Main entrance is well signposted and wheelchair accessible
Wheelchair accessible toilet
Special Educational Needs Accessible: PALS
Special Educational Needs Contact: PALS
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445445 or by email.
Locations Served: All Norfolk and Waveney, Suffolk
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Last updated: 01/10/2019    Last full review: 08/03/2019

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