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Organisation Details

Norfolk and Suffolk Myalgic Encephalomyelitis (ME) / Chronic Fatigue Service (CFS) (East Coast Community Healthcare CIC)
Address: Norfolk & Suffolk ME/CFS Service
Hamilton House
Battery Green Road

Lowestoft
Suffolk
NR32 1DE
Admin / OT Telephone: 01493 809 977
Website: www.ecch.org/our-services/services/adults-mecfs-team/

Norfolk and Suffolk Myalgic Encephalomyelitis (ME) / Chronic Fatigue Service (CFS) are a specialist service that help people who have been diagnosed with Chronic Fatigue Syndrome (CFS), which is also called Myalgic Encephalomyelitis (ME).

The service will assess and diagnose, help with managing the condition, and give advice, education and support. This is via face to face appointments, email and telephone. In a small number of cases, home visits.

Interpretation and translation services can be arranged by staff, for users of this service.

An information leaflet about the service is available.

Age Range: Any age group
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Referral Procedure: To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse They will send your details to a service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.
How Service is Delivered: Outpatient clinics
Opening Times: Monday to Friday 8.30 a.m - 4.30 p.m, with an answerphone at other times.
Clinics are held at:
* Nelson Medical Centre, Gt Yarmouth
* Bowthorpe Health Centre
* Kirkley Mill Health Centre, Lowestoft
* St James Medical Practice Kings Lynn
* Stow Lodge Centre Stowmarket
* Sole Bay, Reydon
* Aylsham Care Trust, Aylsham
Parking and Transport: Limited onsite parking
Accessible by public and community transport
Access and Facilities: Main entrance is well signposted and wheelchair accessible
Wheelchair accessible toilet
Special Educational Needs Accessible: On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The County Council Special Educational Needs and Disability (SEND) Local Offer sites offers a wide range of advice and support for families.

Norfolk County Council: www.norfolk.gov.uk/children-and-families/send-local-offer
Suffolk County Council: www.suffolk.gov.uk/children-families-and-learning/send-and-the-local-offer/
Special Educational Needs Contact: East Coast Community Healthcare Patient Liaison Team (PALs)

Telephone: 01502 445 447

In Writing:
East Coast Community Healthcare
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE

Email: ECCH.patientliaison@nhs.net
Special Educational Needs Transition: Children transition into the majority of our Adult Services at the age of 18.

How do they transition into the service?
As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate). The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments. The receiving service will liaise with the Norfolk County Council local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445447 or by email.
Locations Served: All Norfolk and Waveney, Suffolk
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Last updated: 29/04/2020    Last full review: 24/03/2020

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