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Organisation Details

Specialist Palliative Care Team (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Address: Norfolk and Norwich University Hospital NHS Foundation Trust
Colney Lane

Telephone: 01603 288969 or 01603 287227

The Specialist Palliative Care Team offers a service to inpatients within the acute Trust with life-limiting illness at any stage of their illness. The team can offer:

  • Management of pain and other physical symptoms such as nausea, vomiting, breathlessness, constipation, fatigue & poor appetite
  • Care at end of life
  • Psychological support (level 2/3 NICE guidelines) and time to talk about any concern or questions relating to the illness or its treatment
  • Support for families and carers
  • Signposting on how to apply for appropriate benefit / allowances
  • Support of patients who are at the end of life
  • Rapid medical led response to patients in critical care who are at the end of life or who have uncontrolled symptoms
  • Support to patients in A & E , acute oncology or OPED who require palliative care services
  • Rapid access to a consultant/junior Doctor for advice via dedicated dect phones
  • Support for the process of patients being discharged at the end of their life

The team works in close collaboration with nurses, doctors and other professionals on the wards and has strong links with the community and other specialist palliative care teams in the area. The team consists of specialist nurses, consultants, a psychologist, registrar and speciality doctor and is supported by a dedicated admin team.

The palliative care services also offer medical outpatient appointments for symptom management and supportive care. Patients will be seen at any stage in their illness if there are uncontrolled symptoms however patients being treated with curative intent should be discussed with the consultant prior to referral .There is also access to a psychologist on an outpatient basis via the palliative medicine consultants. There is an outpatient multi-disciplinary breathlessness service.

The NNUH specialist palliative care team is also sub contracted to provide medical support for community palliative care services and inpatient supervision for patients cared for at Priscilla Bacon Lodge.

Interpretation and translation services are provided as required.

Home visits are provided for users of this service.

Age Range: 18 and over
Target Groups: End of Life / Palliative
Related Services: Breathlessness Service – NNUH and PBC (Norfolk Community Health & Care NHS Trust)
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Referral Procedure: Referral to the specialist palliative care team is by health professional only (inpatient referrals should be made via ICE, and outpatient referrals by letter/ICE referral system)
How Service is Delivered: Patients are seen as inpatients. The breathlessness intervention service and symptom management and supportive care outpatient clinics are outpatient clinics held at the NNUH, Cromer Hospital and Tapping House either face to face or via telephone or the attend anywhere IT system. Outreach support to patients on dialysis at Bowthorpe Hospital is also provided. The MND clinics are held at NNUH, Cromer and Beccles.(Outreach clinics have remained virtual since the COVID pandemic due to patient preference)
Opening Times: This service is available at the Norfolk and Norwich Hospital and offers face to face visits and telephone advice 09:00-17:00, seven days a week.

At all other times (17:00-09:00), telephone advice is available on 0330 158 8011: option 1 for Health & Social Care Professionals; option 2 for patients/family/carers.
Parking and Transport: Limited onsite parking (fee-paying). Accessible by public transport.
Access and Facilities: Wheelchair accessible lift and toilet. Loop hearing aid system.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland
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Last updated: 21/12/2022    Last full review: 21/12/2022

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