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Organisation Details

Patient Experience Department (PALS) (East Anglian Ambulance Service NHS Trust)
Contact: Marian Burgess - Patient Experience Lead
Address: Ambulance Regional Office
Hammond Road
Bedford

Bedfordshire
MK41 0RG
PALS: 0800 028 3382
Telephone: 01234 243 320
Email: eoeasnt.feedback@nhs.net
Website: www.eastamb.nhs.uk/contact-us/tell-us-what-you-think.htm

The Patient Services Department offers patients, families and friends information, guidance and advice about the service available through the East of England Ambulance Service NHS Trust. They are responsible for managing complaints, PALs, enquiries and compliments

Interpretation and translation services can be arranged by staff, for users of this service.

Complaints Policy

Age Range: Any age group
Related Services: East Anglian Air Ambulance
Patient Advice & Liaison Service (PALS) and Complaints (Queen Elizabeth Hospital King's Lynn NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (James Paget University Hospitals NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (West Suffolk Hospital NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (Norfolk and Suffolk NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (Papworth Hospital NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (Cambridge University Hospitals NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (Peterborough and Stamford Hospitals NHS Foundation Trust)
Patient Advice & Liaison Service (PALS) and Complaints (Suffolk Community Healthcare)
Patient Experience Team (previously Patient Advice & Liaison Service (PALS) (NHS Cambridgeshire)
Opening Times: Monday to Friday, 10 a.m - 4 p.m.
There is an answerphone at other times
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East of England Ambulance (eoea) service please contact the Complaints Officer on 01234 243320 or by email.
Locations Served: All Norfolk and Waveney, Cambridge & Fenland, Suffolk
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Last updated: 10/09/2019    Last full review: 31/01/2019

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