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Organisation Details

Specialist Palliative Care Outpatient/Day Service - Rowan Centre (Norfolk Community Health & Care NHS Trust)
Contact: Tracey Dryhurst
Address: Rowan Centre
The Priscilla Bacon Centre for Specialist Palliative Care Services
Colman Hospital
Unthank Road

Telephone: 01603 255 720
24/7 Single Point of contact Palliative Care: 033 0158 8011

A 24 hour a day 7 day a week Palliative telephone advice service is available for members of the public and health and care professionals. 033 0158 8011:

  • Option 1: Advice for Health and Care Professionals
  • Option 2: Advice for patients, families and carers
  • Option 3: General Enquires

The Rowan Centre provides nurse and therapy led care for people who have life limiting illnesses such as cancer, neurological conditions and progressive/enduring heart, respiratory, renal and liver disease.

The service is a Day Service, where patients attend therapy-led sessions with the aim of empowering the individual to self manage and harness their quality of life and wellbeing wherever possible. The Rowan Centre is a specialist palliative care therapeutic centre, offering 6 therapeutic group sessions, 3 hrs long for 8 weeks. Sessions aim to empower patients to self-manage their life limiting illness through MDT and peer support. Patients are allocated a key worker who will review their progress during each session.
  • Art and Craft Group – offers support through group art and craft activities.
  • Physical Exercise Group – physiotherapy led exercise to improve strength and balance.
  • The Rowan Programme – MDT discussion and support related to: advance care planning; nutrition; exercise; complementary therapy; spiritual, social and financial support.
  • Creative Therapy Group – psychological support through; music, poetry and literature
  • Room to Relax Group – techniques to improve anxiety through relaxation and wellbeing
  • Breathlessness Group – 4-week group to support breathlessness and anxieties.

We recognise that life limiting illness impacts upon all members of the family and carers unit and our service offers support utilising the skills and expertise of the multi-disciplinary team and the services they offer.

The Rowan Centre can also provide some intravenous treatments to help manage symptoms such as Blood transfusions. These treatments are provided as a nurse led service and monitored regularly to evaluate clinical benefit.

Patients and their families can attend the Out-Patient Service to meet with the multi-disciplinary team which includes the Doctors, Nurses, Psychological Therapists, Complimentary Therapist, Physiotherapists and Occupational Therapists.

Interpretation and translation services can be arranged by staff, for users of this service.

Patient information leaflets will be provided by the Rowan Centre team as appropriate to the therapeutic session attended.
View the Community Specialist Palliative Care Team leaflet online.

Age Range: 18 and over
Target Groups: End of Life / Palliative, Older people
Related Services: Breathlessness Service – NNUH and PBC (Norfolk Community Health & Care NHS Trust)
Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Psychological Service In Specialist Palliative Care (Norfolk Community Health & Care NHS Trust)
Specialist Palliative Care Inpatient Service - Priscilla Bacon Centre (Norfolk Community Health & Care NHS Trust)
Referral Procedure: To access this service you will need to be referred by a healthcare professional. This means you must see your doctor or other healthcare professional. They will send your details to the service. Your healthcare professional will refer you to the service that is the most suitable for your health needs. The service will then contact you if appropriate to complete an assessment and explain what will happen next. If your referral does not meet service criteria then your referring healthcare professional will be advised to contact you to discuss next steps.
How Service is Delivered: Clinic or day service
Opening Times: The Rowan Centre is open between 8:30am and 4:30pm, Tuesday, Wednesday and Thursday.
Parking and Transport: Limited onsite parking.
Accessible by public and community transport.
Access and Facilities: Main entrance and toilet are wheelchair accessible
Special Educational Needs Transition: Children move into Adult Specialist Palliative Care Services at aged 18 years. This transition is managed in collaboration with the Specialist Team working with the young person with advance planning commencing at 16 years.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: North Norfolk, Norwich, South Norfolk
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Last updated: 07/02/2023    Last full review: 20/09/2022

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