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Organisation Details

Wheelchair Assessment Centre (Norfolk Community Health & Care NHS Trust)
Contact: Jennifer Gilbert
Address: Re-enablement Services Centre
Julian Hospital Site,
201 Bowthorpe Road

Reception: 01603 216 957 / 01603 216 956
Wheelchair Repair Service: 01603 780 914 / 5
Wheelchair Assessment Centre: 01603 216 956 / 01603 216 957

The Wheelchair Assessment Centre provides an assessment of an individual's wheelchair and postural needs. Strict eligibility criteria applies for referral to the wheelchair service. Individuals who can use this service are from around age 3 to elderly. The service user must have a permanent medical and/or physical problem resulting in long term mobility issues.
Patients must be registered with GPs in Norwich, Broadland, North Norfolk, South Norfolk and West Norfolk to use this service.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits are provided by this service in exceptional circumstances only.

Age Range: 3 and over
Target Groups: Children, Disability
Related Services: Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)
Prosthetic Service - Julian Site (Norfolk Community Health & Care NHS Trust)
Referral Procedure: To use this service, you will need to be referred by a health professional. They will send your details to the Wheelchair Service. The service will then contact you to make an appointment or explain what will happen next. If you are not currently being seen by a health professional, your GP can make the referral. Patients / advocates can refer if patient already registered with service.
How Service is Delivered: Our service is delivered via clinics at our base at Julian Hospital, Bowthorpe Road, Norwich.
Some clinics are run from our West Norfolk base at Park View Resource Centre, Birch Tree Close, London Road, King's Lynn PE30 5QD.
Video assessments are provided on the NHS Attend Anywhere platform where appropriate.
Opening Times: The Wheelchair Assessment Centre is based in the Re-enablement Services Centre on Bowthorpe Road and is Monday to Friday, 8 a.m - 4 p.m. (excluding bank holidays)
Parking and Transport: Onsite parking. Accessible by public transport.
Access and Facilities: Main entrance well signposted and wheelchair accessible.
Wheelchair accessible toilet.
Special Educational Needs Accessible: Our unit is fully accessible for all patients, there is a small play area in reception.
Special Educational Needs Contact: Contact Wheelchair assessment for further information.
Special Educational Needs Transition: The service caters for patients from 3 years old to old age.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.
To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by email.
Locations Served: North Norfolk, Norwich, South Norfolk, West Norfolk
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Last updated: 16/06/2022    Last full review: 16/06/2022

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