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Organisation Details

Podiatry Department (East Coast Community Healthcare CIC)
Contact: Peter Bailey – Professional & Clinical Lead Podiatrist
Address: Podiatry Department
Hamilton House, Battery Green Road

Great Yarmouth
Norfolk
NR30 1DE
Telephone: 01493 809 977
Email: Ecch.Access@nhs.net
Website: www.ecch.org

The Department of Podiatry will provide an initial assessment appointment to anyone considered to be 'at risk' with a lower limb (foot and ankle) problem. Treatment will involve a suitable pathway of care which may involve discharge to self care at home. Please note the Department does NOT provide routine toenail cutting including diabetic patients at low risk. In addition the Department of Podiatry will also provide nail surgery, assessment and treatment of musculo-skeletal problems including exercise regimes and orthotics.

Interpretation and translation services can be arranged by staff, for users of this service.

Home visits are provided by this service for people unable to leave the house.

An information leaflet about the service is available on request

Age Range: Any age group
Related Services: East Coast Community Healthcare CIC (East Coast Community Healthcare CIC)
Suffolk Podiatry (Suffolk GP Federation CIC)
Referral Procedure: By health professional and self referral
Opening Times: Monday to Friday, 9 a.m - 5 p.m.
Parking and Transport: Limited onsite parking available. Accessible by public and community transport.
Some sites have gravel car parking but accessible parking is off of the gravel.
Access and Facilities: Main entrance, lift and toilet facilities are well signposted and wheelchair accessible.
Special Educational Needs Accessible: On receipt of referral the service will review the referral for indications of SEND requirements.

Where necessary, the service will liaise with the appropriate LA if the service user has SEND to identify the appropriate level of care and support required.

The service will liaise with the service user and, if required, their family to ensure the service user fully understands the service they have been referred to, any concerns about equipment that may be used to provide their treatment and to understand any personal behaviours that may require consideration when providing treatment (noise sensitivity, routine etc).

The county council Special Educational Needs and Disability (SEND) Local Offer sites offers a wide range of advice and support for families.

Norfolk County Council: www.norfolk.gov.uk/children-and-families/send-local-offer
Suffolk County Council: www.suffolk.gov.uk/children-families-and-learning/send-and-the-local-offer/
Special Educational Needs Transition: As they approach their 18th birthday, if the young person is currently receiving healthcare, the provider of that healthcare will submit a formal referral to the adult services (if appropriate). The provider will share basic care information to enable the adult service to appropriately triage the care and arrange the appropriate appointments. The receiving service will liaise with the NCC local SEND team to ensure the service user continues to receive the right care, by the right professional, in the right location for the right duration without detrimental impact to that service user’s health and wellbeing.
Compliments / Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development.
To complain about an East Coast Community Healthcare (ECCH) service please contact the Complaints Officer on 01502 445447, by email or in writing to: East Coast Community Healthcare
Hamilton House
Battery Green Road
Lowestoft, Suffolk
NR32 1DE
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
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Last updated: 30/04/2020    Last full review: 26/03/2020

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