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Organisation Details

Mancroft Advice Project (MAP)
Address: The Risebrow Centre
Chantry Road

For Norwich: 01603 766 994

MAP provides information, advice, advocacy, support for young people aged 11-25 across Norfolk. We are an independent, rights based and young person centred service.

* Free time-limited counselling to young people aged 11-18 with fully qualified counsellors, accessed through Point 1 by self-referral on 0800 977 4077 or through their GP offered across Norfolk. We also offer free time-limited counselling in three Norwich schools, accessed through referral by pastoral managers, teachers and self. In Norwich our 16+ service offers a mix of free one-off, time-limited and on-going counselling with a mix of fully qualified and trainee counsellors on placement. This is a self-referral service. In Great Yarmouth MAP offers a 16+ one-off/ and time-limited, and 18-25 self-referral service.

* Information, advice, support and advocacy via the drop-in around:
- housing and homelessness;
- welfare benefits;
- debt;
- sexual health and relationships (including free condoms, C-cards (see below for more information), Chlamydia screening, Referral for NHS funded terminations, STI and pregnancy testing);
- young parents advice, including ante-natal and parenting skills course;
- mediation;
- finding employment, including CV service
- accessing education; education and benefits
- education rights
- children's rights
* Free use of telephones, computers, and internet access and free tea and coffee
* Drop in open Monday to Friday, 1.30 p.m - 5.30 p.m
* Educational Rights Worker
* Young Parent drop-in: Wednesday 1.30 p.m - 5.30 p.m
* Evolve: Young People's Transgender, genderqueer, gender questioning Group - get in touch via
* Contact us or see website about parenting courses, social groups for under 18's MAP ACTIVE and over 18's MAP SOCIAL.
All advice services are drop-in, except counselling (11-17 years) which requires a referral Via Point-1 (0800 977 4077) MAP also have a written policy of confidentiality for people under 16. Various publications are available on request.
MAP is a member of Youth Access and BACP, and holds the CLS Quality Mark for advice with casework

* Part of the C-Card Scheme: Your C-Card Scheme - You can access the service whether you're male or female and no matter what your sexuality is - whether you're having sex, thinking about having sex, or if you're just curious. Your C Card is a free, friendly and confidential service for 13 - 25 year olds.

Age Range: From 11 to 25
Target Groups: Homeless, LGBT (Gay, Bi and Transgender), Mental Health, Parent - Teenage, Young Adult / Teenager
Related Services: Integrated Contraception and Sexual Health (iCASH) and Genito-Urinary Medicine (GUM) Service - Kings Lynn (Cambridgeshire Community Services)
Integrated Contraception and Sexual Health (iCASH) and Genito-Urinary Medicine (GUM) Service - Lowestoft (Cambridgeshire Community Services)
Integrated Contraception and Sexual Health (iCASH) and Genito-Urinary Medicine (GUM) Service - Norwich (Cambridgeshire Community Services)
Matthew Project, Youth Service - Youth and Family Team
Outside the Wire
Point 1
Referral Procedure: Self referral and signposting
How Service is Delivered: All services are available in the drop-in; 1.30 p.m to 5.30 p.m with the exception of counselling which requires a referral via Point-1 (0800 977 4077).
Opening Times: Office hours:
Monday to Friday, 10 a.m - 5.30 p.m

Drop-in service for information and advice:
Monday to Friday, 1.30 p.m - 5.30 p.m

Counselling available (11- 18 years) following referral via appointment until 8 p.m.

There is an answerphone available at other times.
Parking and Transport: No onsite parking, except for young people and workers with a disability (please ask for permit). Public fee-paying car park adjacent (Chapelfield, The Forum and Theatre Street, all fee-paying). Accessible by public and community transport.
Access and Facilities: Main entrance is well signposted and wheelchair accessible
Wheelchair accessible toilet facilities
Intran translation service
PC terminal adapted for visual impairments
Baby change
Locations Served: All Norfolk
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Last updated: 10/09/2019    Last full review: 29/08/2019

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