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Organisation Details

Mancroft Advice Project (MAP)
Address: The Risebrow Centre
Chantry Road

Norwich
Norfolk
NR2 1RF
For Norwich: 01603 766 994
Fax: 01603 763 005
Email: info@map.uk.net
Website: www.map.uk.net/pages/

MAP provides information, advice, advocacy, support for young people aged 11-25 across Norfolk. We are an independent, rights based and young person centred service.

* Free counselling to young people aged 11-18 with fully qualified counsellors. Young people can call Point-1 on 0800 977 4077 to make a refferal or be referred through their Doctor.

* Information, advice, support and advocacy via the drop-in around:
- housing and homelessness;
- welfare benefits;
- debt;
- sexual health and relationships (including free condoms, C-cards (see below for more information), Chlamydia screening, Referral for NHS funded terminations, STI and pregnancy testing);
- parenting;
- mediation;
- finding employment, including CV service
- accessing education
- education rights
- children's rights

* Free use of telephones, computers, and internet access and free tea and coffee
* Drop in open Monday to Friday, 1.30 p.m – 5.30 p.m
* Educational Rights Worker
* Young Parent drop-in: Wednesday 1.30 p.m – 5.30 p.m
* Evolve: Young People's Transgender, genderqueer, gender questioning Group - get in touch via evolve@map.uk.net
* Contact us about parenting couses, social groups for under 18’s MAP ACTIVE and over 18’s MAP SOCIAL.

All services are drop-in, except counselling (11-17 years) which requires a refferal Via Point-1 (0800 977 4077) MAP also have a written policy of confidentiality for people under 16. Various publications are available on request.

MAP is a member of Youth Access and BACP, and holds the CLS Quality Mark for advice with casework
* Part of the C-Card Scheme:

Your C-Card Scheme - You can access the service whether you're male or female and no matter what your sexuality is – whether you're having sex, thinking about having sex, or if you're just curious. Your C Card is a free, friendly and confidential service for 13 - 25 year olds.

Further details can be found on the Your C-card website together with Venues providing the C-card service.

Age Range: From 11 to 25
Target Groups: Homeless, LGBT (Gay, Bi and Transgender), Mental Health, Parent - Teenage, Young Adult / Teenager
Related Services: City Reach Health Services - Norwich (Norfolk Community Health & Care NHS Trust)
Integrated Contraception and Sexual Health (iCASH) - Norwich (NHS Trust) (Cambridgeshire Community Services)
Integrated Contraception and Sexual Health (iCASH) and Genito-Urinary Medicine (GUM) Service - Gt Yarmouth (Cambridgeshire Community Services)
Integrated Contraception and Sexual Health (iCASH) and Genito-Urinary Medicine (GUM) Service - Kings Lynn (Cambridgeshire Community Services)
Integrated Contraception and Sexual Health (iCASH) Service - Lowestoft (Cambridgeshire Community Services)
Matthew Project - Outside the Wire
Matthew Project, Youth Service - Youth and Family Team
Point 1
Referral Procedure: Self referral.
Service Delivery: All services are available in the drop-in; 1.30 p.m to 5.30 p.m with the exception of counselling which requires a referral via Point-1 (0800 977 4077).
Opening Times: Office hours:
Monday to Friday, 10 a.m - 5.30 p.m

Drop-in service for information and advice:
Monday to Friday, 1.30 p.m - 5.30 p.m

Counselling available (11- 18 years) following referral via appointment until 8 p.m.

There is an answerphone available at other times.
Parking and Transport: No onsite parking, except for young people and workers with a disability (please ask for permit). Public fee-paying car park adjacent (Chapelfield, The Forum and Theatre Street, all fee-paying). Accessible by public and community transport.
Access and Facilities: Main entrance is well signposted and wheelchair accessible
Wheelchair accessible toilet facilities
Intran translation service
PC terminal adapted for visual impairments
Baby change
Locations Served: All Norfolk
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Last updated: 09/08/2018    Last full review: 30/07/2018

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