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Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Norwich Community Hospital Woodlands House Bowthorpe Road		--unchanged--
Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk Community Health & Care NHS Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	The service provides care, advice, support, education and medication management to people who have been diagnosed with heart failure. Confirmed by Echocardiogram. Care is offered to those who are house bound as well as those who are able to attend a clinic. The heart failure service works closely with all of the other community health and social services.<br /> <br /> Home visits are provided by this service.<br /> <br /> Interpretation and translation services can be arranged by staff, for users of this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	The service is delivered by home visit or clinic visit	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?	This is a Adult service, for 18+ only.	>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/patient-advice-and-liaison-service-pals" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by <a href="mailto:pals@nchc.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	Health professionals in primary, secondary and teritiary care.<br /> After initial referral individuals can refer themselves back to the service if required.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	YES
Newsletter:		>>	--unchanged--
Patient information:		>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Community Heart Failure Service (East Coast Community Healthcare CIC), Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust), Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust)	>>	--unchanged--
Towns / villages covered:	Norwich	>>	--unchanged--
Council areas covered:	Norwich City Council	>>	--unchanged--
Opening times:	Monday to Friday 9 a.m - 5 p.m. Pre arranged evening appointments available up until 8pm.<br /> <br /> The clinic runs on Friday mornings at Magdalen Medical Practice, Lawson Road, Norwich (not every Friday), appointments to be arranged in advance.<br /> <br /> There is an answer phone service giving date of return if heart failure nurse is unavailable for any period.	>>	--unchanged--
Parking and transport:	Car parking spaces are available with additional disabled spaces<br /> <br />	>>	--unchanged--
Access and facilities:	The site is also accessible to community and public transport	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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