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Maternity Services - Planned Care (Norfolk and Norwich University Hospitals NHS Foundation Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Norfolk and Norwich University Hospitals NHS Foundation Trust Colney Lane		--unchanged--
Postcode:
Main switchboard:
Community Midwife via Medicom:
Clinic Staff:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk and Norwich University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	The NNUH maternity services provides community and hospital based midwifery and obstetric care for women and their families in Norfolk. Specialist services include maternal and foetal medicine, level 3 neonatal unit and specialist Paediatric surgery. <br /><br /> Other services on site include CCU and specialist cardiology services. <br /><br /> Interpretation and translation services can be arranged by staff, for users of this service. <br /><br /> Home visits are provided if appropriate.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	Hospital Clinic, community clinics in GP surgeries and Health centres and also home visits if appropriate.	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?	<b>Referrals</b><br /> Learning Disability Liaison Team<br /> Norfolk and Norwich University Hospital,<br /> Safeguarding Office, off Coltishall Ward,<br /> West Block, Level 2,<br /> Colney Lane,<br /> Norwich,<br /> Norfolk<br /> NR4 7UY	>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse will send your details to a service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	YES
Newsletter:		>>	--unchanged--
Patient information:	<a href="https://www.nnuh.nhs.uk/?s=pregnancy" target="_blank">Information Leaflet</a>	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:	Mother / Pregnant women		--unchanged--
Related services:	Early Pregnancy Assessment Unit (EPAU) - Obstetric / Maternity Services (Norfolk and Norwich University Hospitals NHS Foundation Trust), Maternity Services - Unplanned Care (Norfolk and Norwich University Hospitals NHS Foundation Trust), Midwife Led Birthing Unit (MLBU) - Obstetrics / Maternity Services (Norfolk and Norwich University Hospitals NHS Foundation Trust), Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust), Restrictive Lingual Frenulum (RLF / Tongue Tie) Service (Norfolk and Norwich University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	All Norfolk and Waveney, Cambridge & Fenland	>>	--unchanged--
Council areas covered:	Breckland Council, Broadland District Council, Norfolk County Council, North Norfolk District Council, Norwich City Council, South Norfolk Council	>>	--unchanged--
Opening times:	Midwife led clinics held daily in various locations throughout the area	>>	--unchanged--
Parking and transport:	Onsite fee-paying parking available. Accessible by public and community transport.	>>	--unchanged--
Access and facilities:	Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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