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Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Norfolk Community Health and Care NHS Trust Woodlands House Norwich Community Hospital Bowthorpe Road		--unchanged--
Postcode:
Switchboard:
PALS:
Complaints:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk Community Health & Care NHS Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	NCH&C provides community-based NHS health and care via more than 70 different service locations across Norfolk, serving a population of nearly 900,000 people.<br /> <br /> We believe that people are better looked after locally and this belief drives us to work hard to bring our expert care to patients in our seven community hospitals, within GP surgeries and in patients’ own homes. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.<br /> <br /> <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/patient-experience" target="_blank">Patient Advice and Liaison Service (PALS)</a> offers patients, families and friends information, guidance and advice about the different services available through the NHS in Norfolk. PALS have the ability to help sort out any concerns they have before getting to the complaints stage.<br /> <br /> <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/foi-request-form" target="_blank">Freedom of Information (FOI)</a> requests should be forwarded to Freedom of Information Office, 20 Hellesdon Park Road, Norwich, NR6 5DR.<br /> <br /> Interpretation and translation services can be arranged by staff, for users of this service.<br />	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach		>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	COMPLAINTS: Involving directly employed staff should be made to the Complaints Officer (Provider Services) telephone: 01603 697381.<br /> <br /> The <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/patient-advice-and-liaison-service-pals" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> <br /> To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or email at the above address.	>>	--unchanged--
Referral Procedures (Heron):		>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	NO
Newsletter:	<a href="https://www.facebook.com/nchctrust/" target="_blank"><img src="\Common\Images\facebook.png" width="32" height="32" title="Please click to go to our Facebook page"</img></a>   <a href="https://twitter.com/NCHC_NHS" target="_blank"><img src="\Common\Images\twitter.png" width="32" height="32" title="Please click to go to our Twitter page"</img></a>	>>	--unchanged--
Patient information:		>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Adult Epilepsy Specialist Nursing Service (Norfolk Community Health & Care NHS Trust), Adult Safeguarding Team (Norfolk and Waveney ICB), Amputee Rehabilitation Service Team - Pine Cottage, Colman Hospital, Norwich (Norfolk Community Health & Care NHS Trust), Attleborough Health Clinic (Norfolk Community Health & Care NHS Trust), Autism Service Norfolk (Norfolk Community Health & Care NHS Trust), Biomechanics - Podiatry (Central Norfolk) (Norfolk Community Health & Care NHS Trust), Biomechanics - Podiatry (West Norfolk) (Norfolk Community Health & Care NHS Trust), Breathlessness Service – NNUH and PBC (Norfolk Community Health & Care NHS Trust), Cardiac Rehabilitation - Phase 3 - Norfolk (Norfolk Community Health & Care NHS Trust), Case Management Service - Norwich (Norfolk Community Health & Care NHS Trust), Children’s Occupational Therapy (Norfolk Community Health & Care NHS Trust), Children's Epilepsy Specialist Nurse (Norfolk Community Health & Care NHS Trust), Children's Epilepsy Specialist Nurse - Young People (Norfolk Community Health & Care NHS Trust), Children's Short Breaks - Home Nursing Team (Norfolk Community Health & Care NHS Trust), Community Adult Speech and Language Therapy - West Norfolk (Norfolk Community Health & Care NHS Trust), Community and School Age Immunisation Service (Hertfordshire and East Anglia) (Hertfordshire Community NHS Trust), Community Dermatology Specialist Nurses - West Norfolk (Norfolk Community Health & Care NHS Trust), Community Diabetes Service - West Norfolk (Norfolk Community Health & Care NHS Trust), Community Matron - North Norfolk (Norfolk Community Health & Care NHS Trust), Community Matron - West Norfolk (Norfolk Community Health & Care NHS Trust), Community Matrons - South Norfolk (Norfolk Community Health & Care NHS Trust), Community Nursing and Therapy Team - South (Norfolk Community Health & Care NHS Trust), Community Tuberculosis Service (Norfolk Community Health & Care NHS Trust), Continence Service - North Norfolk - Avocet (Norfolk Community Health & Care NHS Trust), Continence Service - Norwich - Kingfisher (Norfolk Community Health & Care NHS Trust), Continence Service - Southern Norfolk - Curlew (Norfolk Community Health & Care NHS Trust), Continence Service - West Norfolk - Teal (Norfolk Community Health & Care NHS Trust), Dereham Hospital (Norfolk Community Health & Care NHS Trust), Designated Safeguarding Children / Looked After Children / Child Death Review (Norfolk and Waveney ICB), Dietetics Service (Norfolk Community Health & Care NHS Trust), Diss Health Centre (Norfolk Community Health & Care NHS Trust), Domiciliary Physiotherapy - North Norfolk (Norfolk Community Health & Care NHS Trust), Foot Health Services - Specialist Community Services (Norfolk Community Health & Care NHS Trust), Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust), Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust), Home Oxygen Service - Specialist Conditions (Norfolk and Waveney ICB), Home Oxygen Service (provided by BOC (British Oxygen Company)) (Norfolk and Waveney ICB), Integrated Care Team - North (Norfolk Community Health & Care NHS Trust), Integrated Care Team - Norwich (Norfolk Community Health & Care NHS Trust), Integrated Care Team - West (Norfolk Community Health & Care NHS Trust), Intravenous (IV) Treatment Team - Community - West Norfolk (Norfolk Community Health & Care NHS Trust), Key Worker Service (Norfolk Community Health & Care NHS Trust), Leg Ulcer Clinic - Norwich Community Hospital (Norfolk Community Health & Care NHS Trust), Long Stratton Health Centre - Community Services (Norfolk Community Health & Care NHS Trust), Looked After Children (LAC) And Young Person Health Service (Norfolk Community Health & Care NHS Trust), Lymphoedema Service - Central Norfolk (Norwich Practices Ltd), Lymphoedema Service - West Norfolk (Norfolk Community Health & Care NHS Trust), Mill Lodge - Adult Learning Disability Respite Care Service (Norfolk Community Health & Care NHS Trust), Musculoskeletal Occupational Therapy Service (North Norfolk) (Norfolk Community Health & Care NHS Trust), Neurology - North Norfolk - Neurological Support Service (Norfolk Community Health & Care NHS Trust), Neurology - West Norfolk - Community Neurology Service (Norfolk Community Health & Care NHS Trust), Nordelph Rehabilitation Unit (Norfolk Community Health & Care NHS Trust), North Walsham Community Hospital (Norfolk Community Health & Care NHS Trust), Norwich Community Hospital (Norfolk Community Health & Care NHS Trust), Phlebotomy - Norwich (Norfolk Community Health & Care NHS Trust), Prosthetic Service - Julian Site (Norfolk Community Health & Care NHS Trust), Psychological Service In Specialist Palliative Care (Norfolk Community Health & Care NHS Trust), Pulmonary Rehabilitation - Norfolk (Norfolk Community Health & Care NHS Trust), Rapid Assessment Team and Frailty Team - West Norfolk (Norfolk Community Health & Care NHS Trust), Respiratory and Oxygen Team West (Norfolk Community Health & Care NHS Trust), South Norfolk Physiotherapy and Occupational Therapy Community Team (Norfolk Community Health & Care NHS Trust), Specialist Palliative Care Inpatient Service - Priscilla Bacon Centre (Norfolk Community Health & Care NHS Trust), Specialist Palliative Care Outpatient/Day Service - Rowan Centre (Norfolk Community Health & Care NHS Trust), Speech and Language Therapy (Adult) (Queen Elizabeth Hospital King's Lynn NHS Foundation Trust), Speech and Language Therapy Community Service (Adult) - Central Norfolk (Norfolk Community Health & Care NHS Trust), Starfish LD CAMHS (Norfolk Community Health & Care NHS Trust), Stroke Rehabilitation Service - Norwich (incorporating Beech Ward, Mulberry Unit and Norfolk Early Supported Discharge (ESD)) (Norfolk Community Health & Care NHS Trust), The Colman Centre Specialist Rehabilitation Outpatient Service (Norfolk Community Health & Care NHS Trust), Tissue Viability Service - Foot Health Services (Norfolk Community Health & Care NHS Trust), Type 2 Diabetes Education Programme - West Norfolk (Norfolk Community Health & Care NHS Trust), Wells Health Centre (Norfolk Community Health & Care NHS Trust), West Musculoskeletal Physiotherapy - South place (Norfolk Community Health & Care NHS Trust), Wheelchair Assessment Centre (Norfolk Community Health & Care NHS Trust), Wheelchair Repair Service (Norfolk Community Health & Care NHS Trust), Wymondham Health Centre (Norfolk Community Health & Care NHS Trust)	>>	--unchanged--
Towns / villages covered:	North Norfolk, Norwich, South Norfolk, West Norfolk	>>	--unchanged--
Council areas covered:	Breckland Council, Broadland District Council, Kings Lynn & West Norfolk Borough Council, Norfolk County Council, North Norfolk District Council, Norwich City Council, South Norfolk Council	>>	--unchanged--
Opening times:	Monday to Friday, 9 a.m - 5 p.m.	>>	--unchanged--
Parking and transport:		>>	--unchanged--
Access and facilities:		>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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