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Audiology Department - Vestibular Rehabilitation (Norfolk and Norwich University Hospitals NHS Foundation Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Audiology Department Norfolk and Norwich University Hospital Colney Lane		--unchanged--
Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk and Norwich University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	Vestibular Rehabilitation for ongoing motion provoked dizziness. <br /><br /> Interpretation and translation services can be arranged by staff, for users of this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	A combination of Hospital based outpatient clinics in the Audiology Department at the Norfolk and Norwich university Hospital and virtual appointments (both video and telephone)	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	NO
Newsletter:		>>	--unchanged--
Patient information:	An information leaflet about the service is available on request	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust), Tinnitus Direct Referral Service to NNUH Audiology (Norfolk and Norwich University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	All Norfolk and Waveney, Cambridge & Fenland	>>	--unchanged--
Council areas covered:	Breckland Council, Broadland District Council, Norfolk County Council, North Norfolk District Council, Norwich City Council, South Norfolk Council	>>	--unchanged--
Opening times:	Telephone Enquiries Monday to Thursday 8.30 a.m - 4.30 p.m. Answerphone at other times.	>>	--unchanged--
Parking and transport:	Limited onsite parking available (fee-paying). Accessible by public and community transport.	>>	--unchanged--
Access and facilities:	Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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