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Neurology - West Norfolk - Community Neurology Service (Norfolk Community Health & Care NHS Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	St James Clinic Extons Road		--unchanged--
Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk Community Health & Care NHS Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	The Community Neurology Team provides tailored intervention to people within West Norfolk with complex needs, as a result of neurological conditions. As a specialist multi-disciplinary team we aim to visit people in their own environment, assessing the physical, emotional and psychological needs of the person using functional and standardised assessments. The service provides assessment, treatment, maintenance, practical advice and equipment to ensure these adults with a neurological condition and their family and carers are able to live and work to their maximum ability. The specialist team is also able to facilitate the patient's pathway from acute care to their home, liaising and signposting to other agencies as required. We offer a service to patients who have a new neurological diagnosis or have a progressive/on-going or complex diagnosis resulting in new needs.<br /> <br /> Interpretation and translation services can be arranged by staff, for users of this service.<br /> <br /> Home visits are provided by this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	Home visits, Clinics, Public places	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/patient-advice-and-liaison-service-pals" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by <a href="mailto:pals@nchc.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	Self referral, health professional, social services, charitable organisations	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	YES
Newsletter:		>>	--unchanged--
Patient information:	An information leaflet about the service is available.	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Neurology - Central Norfolk - Neurological Specialist Nursing Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Neurology - North Norfolk - Neurological Support Service (Norfolk Community Health & Care NHS Trust), Neurology - South Norfolk - Specialist Neurology Nurse Service (Norfolk Community Health & Care NHS Trust), Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)	>>	--unchanged--
Towns / villages covered:	West Norfolk	>>	--unchanged--
Council areas covered:	Kings Lynn & West Norfolk Borough Council, Norfolk County Council	>>	--unchanged--
Opening times:	Monday to Friday, 8.30 a.m - 4.45 p.m. There is an answerphone at other times.	>>	--unchanged--
Parking and transport:		>>	--unchanged--
Access and facilities:		>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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