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Heart Failure Nurse - South Norfolk (Norfolk Community Health & Care NHS Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Dereham Hospital Northgate		--unchanged--
Postcode:
Telephone:
Telephone:
Central Booking:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk Community Health & Care NHS Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	The service helps patients with heart failure to look after their long term condition. The service also checks patients while they are having treatment by telephone, clinics or home visits. The service makes sure everyone has a care plan that is right for them.<br /> <br /> Interpretation and translation services can be arranged by staff, for users of this service.<br /> <br /> Home visits are provided by this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	The service is delivered by home visits, telephone follow up and inreach into secondary care / community hospitals.	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?	Communications team, Norfolk Community Health and Care.	>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.norfolkcommunityhealthandcare.nhs.uk/patient-advice-and-liaison-service-pals" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk Community Health & Care (NCHC) service, please contact the PALS team on 0800 088 4449, or by <a href="mailto:pals@nchc.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse will send your details to a service. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	YES
Newsletter:		>>	--unchanged--
Patient information:	An information booklet for patients is available on request.	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Heart Failure Service - Norwich (Norfolk Community Health & Care NHS Trust), Heart Failure Service - West Norfolk (Norfolk Community Health & Care NHS Trust), Norfolk Community Health and Care NHS Trust (Norfolk Community Health & Care NHS Trust)	>>	--unchanged--
Towns / villages covered:	South Norfolk	>>	--unchanged--
Council areas covered:	South Norfolk Council, Breckland Council, Norfolk County Council	>>	--unchanged--
Opening times:	Monday to Friday, 8.30 a.m – 4.30 p.m<br /> Messages can be left on answerphone or mobile phone.<br /> Emails will be dealt with on return to practice.	>>	--unchanged--
Parking and transport:	Currently all patients are seen at home	>>	--unchanged--
Access and facilities:		>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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