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Audiology Department - Hearing Therapy Service (Norfolk and Norwich University Hospitals NHS Foundation Trust)
Please update any information you believe to be incorrect
Current Information
Updated Information
Service name:
Contact:
Address:
Audiology Department Norfolk and Norwich University Hospital Colney Lane
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Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:
Norfolk and Norwich University Hospitals NHS Foundation Trust
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Organisation type:
--Select--
Business
Charity/Voluntary
NHS Acute
NHS Mental Health
NHS Primary / Community
Statutory
Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items
You can click any
>>
link below to copy the current text then edit the updated version
Heron notes:
Help for patients with: <ul><li>Sudden hearing loss</li> <li>Tinnitus</li> <li>Discomfort with loud noises</li> <li>Coping with hearing loss and difficulty coping with hearing aids</li> <li>Balance problems</li></ul> <br /> Interpretation and translation services can be arranged by staff, for users of this service. <br /><br /> Home visits are provided by this service.
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Service Delivery:
How is your service delivered?
E.g. clinic, schools, outreach
Hospital clinic. The Service is delivered by a combination of face to face appointments, video consultations (using Attend Anywhere) or telephone consultations.
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Special Educational Needs Accessible:
How is service accessible to children & young people with Special Educational Needs?
I have experience of working with children and adults with special needs and have received training on Autism Spectrum Condition.
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Special Educational Needs Contact:
Who can users contact in your service for information about Special Educational Needs?
Claire Gatenby
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Compliment / Complaint:
Who do service users contact?
The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.
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Referral Procedures (Heron):
Referral is via health professional
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If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:
YES
Home visit:
YES
Newsletter:
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Patient information:
An information leaflet about the service and other patient leaflets are available on request. More information can be found on the website: <a href="https://www.nnuh.nhs.uk/Dept.asp?ID=369" target="_blank">Hearing Therapy</a>
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Cost to public:
NO
Direct Payments:
NO
Charge:
Age ranges:
Current
1 - 4 years
10 - 14 years
15 - 18 years
18 years +
19 - 25 years
25 years +
5 - 10 years
Birth - 12 mnths
Revised (
please select all that apply
)
1 - 4 years
10 - 14 years
15 - 18 years
18 years +
19 - 25 years
25 years +
5 - 10 years
Birth - 12 mnths
Minimum and maximum age:
Target groups:
Deaf / Hearing impairment, Disability
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Related services:
Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)
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Towns / villages covered:
All Norfolk and Waveney, Cambridge & Fenland
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Council areas covered:
Broadland District Council, Norwich City Council, South Norfolk Council, North Norfolk District Council, Breckland Council, Norfolk County Council
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Opening times:
This service is offered at: <ul><li>Norfolk and Norwich University Hospital: appointments available Monday to Thursday, 8.15 a.m - 4 p.m. Saturdays fortnightly,</li> <li>Cromer Hospital Ad hoc basis</li> <li>Telephone Enquiries: Monday to Friday, 8.30 a.m - 12.30 p.m.</li> <li>Answerphone at other times.</li></ul>
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Parking and transport:
Limited onsite parking (fee-paying). Accessible by public and community transport.
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Access and facilities:
Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible. Loop hearing aid system available.
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Facilities:
Current
Accessible fire evacuation process
Accessible lift
Accessible toilet
Aims to accommodate the needs of individuals
Aims to offer accessible activities
Attended disability training in the last two years
Can produce materials in alternative formats
Disabled access - fully accessible
Disabled access - partly accessible
Induction loop available
Non-gravel car park
Revised (
please select all that apply
)
Accessible fire evacuation process
Accessible lift
Accessible toilet
Aims to accommodate the needs of individuals
Aims to offer accessible activities
Attended disability training in the last two years
Can produce materials in alternative formats
Disabled access - fully accessible
Disabled access - partly accessible
Induction loop available
Non-gravel car park
Any other comments:
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9352
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