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Audiology Department - Hearing Therapy Service (Norfolk and Norwich University Hospitals NHS Foundation Trust)

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	Current Information		Updated Information
Service name:
Contact:
Address:	Audiology Department Norfolk and Norwich University Hospital Colney Lane		--unchanged--
Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk and Norwich University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	Help for patients with: <ul><li>Sudden hearing loss</li> <li>Tinnitus</li> <li>Discomfort with loud noises</li> <li>Coping with hearing loss and difficulty coping with hearing aids</li> <li>Balance problems</li></ul> <br /> Interpretation and translation services can be arranged by staff, for users of this service. <br /><br /> Home visits are provided by this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	Hospital clinic. The Service is delivered by a combination of face to face appointments, video consultations (using Attend Anywhere) or telephone consultations.	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?	I have experience of working with children and adults with special needs and have received training on Autism Spectrum Condition.	>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?	Claire Gatenby	>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	Referral is via health professional	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	YES
Newsletter:		>>	--unchanged--
Patient information:	An information leaflet about the service and other patient leaflets are available on request. More information can be found on the website: <a href="https://www.nnuh.nhs.uk/Dept.asp?ID=369" target="_blank">Hearing Therapy</a>	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:	Deaf / Hearing impairment, Disability		--unchanged--
Related services:	Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	All Norfolk and Waveney, Cambridge & Fenland	>>	--unchanged--
Council areas covered:	Broadland District Council, Norwich City Council, South Norfolk Council, North Norfolk District Council, Breckland Council, Norfolk County Council	>>	--unchanged--
Opening times:	This service is offered at: <ul><li>Norfolk and Norwich University Hospital: appointments available Monday to Thursday, 8.15 a.m - 4 p.m. Saturdays fortnightly,</li> <li>Cromer Hospital Ad hoc basis</li> <li>Telephone Enquiries: Monday to Friday, 8.30 a.m - 12.30 p.m.</li> <li>Answerphone at other times.</li></ul>	>>	--unchanged--
Parking and transport:	Limited onsite parking (fee-paying). Accessible by public and community transport.	>>	--unchanged--
Access and facilities:	Main entrance, lift and toilet facilities are well sign posted and wheelchair accessible. Loop hearing aid system available.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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