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Cromer and District Hospital (Norfolk and Norwich University Hospitals NHS Foundation Trust)

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	Current Information		Updated Information
Service name:
Contact:
Address:	Mill Road		--unchanged--
Postcode:
Norfolk and Norwich Hospital:
PALS:
Outpatient Reception:
Operational Manager:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk and Norwich University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	Cromer hospital provides an important range of consultant and nurse-led services to the residents of North Norfolk. Services include day treatments / procedures, out-patients, Clinic, X-ray and a Minor Injuries Unit (MIU). The MIU is open seven days a week, from 8 a.m to 8 p.m and can treat minor injuries.<br /> <br /> Interpretation and translation services can be arranged by staff, for users of this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	Service is delivered within the purpose built Cromer Hospital opened in 2012. Cancer services now provided within the purpose built North Norfolk Macmillan Centre within Cromer Hospital, opened September 2021.	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):	To use this service, you will need to be referred by a health professional. This means you must see your doctor or nurse. They will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	NO
Newsletter:		>>	--unchanged--
Patient information:	<a href="https://www.nnuh.nhs.uk/about-us/publications/" target="_blank">Patient information leaflets</a> are available and can be downloaded.	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Minor Injuries Unit - Cromer Hospital (Norfolk and Norwich University Hospitals NHS Foundation Trust), Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	All Norfolk and Waveney, Cambridge & Fenland	>>	--unchanged--
Council areas covered:	North Norfolk District Council, Norfolk County Council	>>	--unchanged--
Opening times:	<table style="width:50%;"><tbody> <tr><td><b>Outpatient services</b></td><td>Monday to Friday</td><td>09:00 - 17:00</td></tr> <tr><td><b>Minor Injuries Unit</b></td><td>Seven days a week</td><td>08:00 - 20:00</td></tr> <tr><td><b>Renal Unit</b></td><td>Monday to Saturday</td><td>07:30 - 22:00</td></tr> <tr><td><b>North Norfolk Macmillan Centre</b></td><td>Monday to Friday</td><td>08:00 - 17:00</td></tr> </tbody></table> <br /> Phlebotomy service is booked appointments only - Trust patients only.	>>	--unchanged--
Parking and transport:	Limited on site parking. Disabled Parking. Pay and display in use. Accessible by public and community transport.	>>	--unchanged--
Access and facilities:	Main entrance, lift and toilet facilities are wheelchair accessible. Hearing aid loop system.<br /> Cafe facility.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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