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Norfolk and Norwich University Hospitals NHS Foundation Trust - Contacts and Communications (Norfolk and Norwich University Hospitals NHS Foundation Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Colney Lane		--unchanged--
Postcode:
Main Switchboard:
Telephone:
Communications:
Travel Office:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	Norfolk and Norwich University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	Acute hospital offering services to a population of more than one million including 24 hour Accident and Emergency service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach		>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?		>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?		>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.nnuh.nhs.uk/patients-visitors/help-support/pals/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a Norfolk and Norwich University Hospitals (NNUH) service, please contact the PALS team on 01603 289036 or 01603 289045, or by <a href="mailto:pals@nnuh.nhs.uk" target="_blank">email</a>.	>>	--unchanged--
Referral Procedures (Heron):		>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	NO
Newsletter:	Produces a quarterly publication 'The Pulse' (internal and external)	>>	--unchanged--
Patient information:	<a href="https://www.nnuh.nhs.uk/about-us/publications/" target="_blank">Patient Information leaflets</a>	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:			--unchanged--
Related services:	Acute Liaison Nursing Service for People with Learning Disabilities and Autistic People (Norfolk and Norwich University Hospitals NHS Foundation Trust), Acute Medicine Unit (AMU) (Norfolk and Norwich University Hospitals NHS Foundation Trust), Acute Oncology Team (Norfolk and Norwich University Hospitals NHS Foundation Trust), Audiology Department - Balance Assessment (Norfolk and Norwich University Hospitals NHS Foundation Trust), Audiology Department - Hearing Aid Repair Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Audiology Department - Hearing Therapy Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Audiology Department - Vestibular Rehabilitation (Norfolk and Norwich University Hospitals NHS Foundation Trust), Aural Care Clinic for Complex Patients (Norfolk and Norwich University Hospitals NHS Foundation Trust), Children's Assessment Unit (Norfolk and Norwich University Hospitals NHS Foundation Trust), Children's Physiotherapy Community Service - Central Norfolk (Norfolk and Norwich University Hospitals NHS Foundation Trust), Cromer and District Hospital (Norfolk and Norwich University Hospitals NHS Foundation Trust), Designated Safeguarding Children / Looked After Children / Child Death Review (Norfolk and Waveney ICB), Diabetes Foot Clinic (Norfolk and Norwich University Hospitals NHS Foundation Trust), Direct Access for Iron Deficiency Anaemia Under Review by the ICS Endoscopy Recovery Group (Norfolk and Norwich University Hospitals NHS Foundation Trust), Early Pregnancy Assessment Unit (EPAU) - Obstetric / Maternity Services (Norfolk and Norwich University Hospitals NHS Foundation Trust), Echocardiography Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Emergency Department (James Paget University Hospitals NHS Foundation Trust), Emergency Department (ED) (Norfolk and Norwich University Hospitals NHS Foundation Trust), Endocrine Specialist Nurses (Norfolk and Norwich University Hospitals NHS Foundation Trust), Endoscopy Service - Open Access Upper GI (Norfolk and Norwich University Hospitals NHS Foundation Trust), Leg Ulcer Direct Referral to Vascular Nurses (Norfolk and Norwich University Hospitals NHS Foundation Trust), Maternity Services - Planned Care (Norfolk and Norwich University Hospitals NHS Foundation Trust), Maternity Services - Unplanned Care (Norfolk and Norwich University Hospitals NHS Foundation Trust), Midwife Led Birthing Unit (MLBU) - Obstetrics / Maternity Services (Norfolk and Norwich University Hospitals NHS Foundation Trust), Minor Injuries Unit - Cromer Hospital (Norfolk and Norwich University Hospitals NHS Foundation Trust), Neurology - Central Norfolk - Neurological Specialist Nursing Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Norfolk and Norwich Diabetic Eye Screening Programme (Norfolk and Norwich University Hospitals NHS Foundation Trust), Norfolk and Waveney Prostate Cancer Support Group, Ophthalmology Emergency Referral Service (Norfolk and Norwich University Hospitals NHS Foundation Trust), Orthoptic Visual Screening - Squints and Lazy Eyes (Norfolk and Norwich University Hospitals NHS Foundation Trust), Pelvic and Maternal Health Physiotherapy (Norfolk and Norwich University Hospitals NHS Foundation Trust), Radiology Services (Norfolk and Norwich University Hospitals NHS Foundation Trust), Rapid Access Chest Pain Clinic - Cardiology (Norfolk and Norwich University Hospitals NHS Foundation Trust), Rapid Access TIA Clinic (Norfolk and Norwich University Hospitals NHS Foundation Trust), Rheumatology Specialist Nurse Clinics (Norfolk and Norwich University Hospitals NHS Foundation Trust), Same Day Emergency Care (Medical) (Norfolk and Norwich University Hospitals NHS Foundation Trust), Specialist Palliative Care Team (Norfolk and Norwich University Hospitals NHS Foundation Trust), Venous Thromboembolism (VTE) Clinic (Norfolk and Norwich University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	All Norfolk and Waveney, Cambridge & Fenland	>>	--unchanged--
Council areas covered:	Breckland Council, Broadland District Council, North Norfolk District Council, Norwich City Council, South Norfolk Council, Kings Lynn & West Norfolk Borough Council, Norfolk County Council, Great Yarmouth Borough Council	>>	--unchanged--
Opening times:		>>	--unchanged--
Parking and transport:	Limited fee paying onsite parking, accessible by public and community transport. Served by the Costessey Park and Ride service with regular 15 minute service to the hospital at peak times and every 30 minutes during the middle of the day - £1 return fare from 6.35 a.m - 8.45 p.m.	>>	--unchanged--
Access and facilities:	Main entrance is well signposted and wheelchair accessible. Loop hearing aid system available. Wheelchair accessible toilet facilities and a lift.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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