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Community Paediatrics - Children's Neuro Developmental Service (James Paget University Hospitals NHS Foundation Trust)

Please update any information you believe to be incorrect

	Current Information		Updated Information
Service name:
Contact:
Address:	Lowestoft Road Gorleston		--unchanged--
Postcode:
Telephone:
Telephone:
Telephone:
Telephone4:
OOH Tel:
Fax:
Email:
Email 2:
Website:
Parent organisation:	James Paget University Hospitals NHS Foundation Trust		--unchanged--
Organisation type:

	Please disregard any code (e.g. <br/> or <a href=" etc.) in the following items		You can click any >> link below to copy the current text then edit the updated version
Heron notes:	We provide assessments for Neurodevelopmental conditions for children and young people, up to 18 years old. These conditions include Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactive Disorder (ADHD). The service offers general advice, telephone consultation and signposting to parent workshops, following a diagnosis and where appropriate. <br /><br /> Interpretation and translation services can be arranged by staff, for users of this service.	>>	--unchanged--
Service Delivery: How is your service delivered? E.g. clinic, schools, outreach	Following referral, families will be offered a face to face or telephone appointment. Information about the child may be requested from educational settings and observations will take place in clinic and/or at school. <br /> Attendance at clinic appointments by families is important.	>>	--unchanged--
Special Educational Needs Accessible: How is service accessible to children & young people with Special Educational Needs?	The Newberry clinic is a wheelchair friendly, ground floor centre clinic. With equipment available such as hoists etc. Children can visit and take photos of the venue if this alleviates stress and we will try to minimise waiting times for appointments and have updated our website to show a virtual tour.	>>	--unchanged--
Special Educational Needs Contact: Who can users contact in your service for information about Special Educational Needs?	email <a href"mailto:hayley.harris@jpaget.nhs.uk">Hayley Harris</a>- Clinic co-ordinator <br /> Newberry Child Development Clinic, Lowestoft Road, Gorleston, Great Yarmouth, Norfolk Telephone: 01493 442 322	>>	--unchanged--
Compliment / Complaint: Who do service users contact?	The <a href="https://www.jpaget.nhs.uk/contact-us/compliments-complaints/" target="_blank">Patient Advice and Liaison Service (PALS)</a> can listen to your issues, concerns, compliments or suggestions, resolve problems where possible, and feed back to services to aid service development.<br /> To provide feedback about a James Paget University Hospitals service, please contact the PALS team on 01493 453 240, or use their <a href="mailto:compliments@jpaget.nhs.uk">compliments</a> or <a href="mailto:complaints@jpaget.nhs.uk">complaints</a> contact emails. You can also submit a comment or query using their <a href="https://www.jpaget.nhs.uk/patients-visitors/patient-advice-liaison-service-(pals)-and-complaints/contact-us/ " target="_blank">online form</a>.	>>	--unchanged--
Referral Procedures (Heron):	Make an appointment with the most appropriate health professional such as the GP or health visitor. We recommend taking notes about your child to your appointment for discussion. <br /> Your GP and/or health professional may ask you to speak to your child’s school and gather any appropriate information. This may also be requested once a referral is accepted. Your doctor or nurse will refer you to the service that is the most suitable for your health needs. The service will then contact you to make an appointment or explain what will happen next.	>>	--unchanged--
If there are any documents or other supporting information that needs to be immediately accessible to professionals please provide details:
Interpretation & translation:	YES
Home visit:	NO
Newsletter:		>>	--unchanged--
Patient information:	Find out more about the <a href="https://www.jpaget.nhs.uk/departments-services/departments-services-a-z/newberry-child-development-centre/" target="_blank">Newberry Child Development Centre</a>.	>>	--unchanged--
Cost to public:	NO
Direct Payments:	NO
Charge:
Age ranges:	Current 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths		*Revised (please select all that apply)* 1 - 4 years 10 - 14 years 15 - 18 years 18 years + 19 - 25 years 25 years + 5 - 10 years Birth - 12 mnths
Minimum and maximum age:
Target groups:	Carer, Children, Families, Learning Disabilities, Parent, Parent - Teenage, Young Adult / Teenager		--unchanged--
Related services:	James Paget University Hospital (Contacts and Communications) (James Paget University Hospitals NHS Foundation Trust), Norfolk Healthy Child Programme (0-19) (Cambridgeshire Community Services), Paediatric Therapy (Physiotherapy and Occupational Therapy) - Great Yarmouth (James Paget University Hospitals NHS Foundation Trust)	>>	--unchanged--
Towns / villages covered:	Great Yarmouth, Waveney	>>	--unchanged--
Council areas covered:	Great Yarmouth Borough Council, East Suffolk Council, Norfolk County Council	>>	--unchanged--
Opening times:	Newberry Clinic 8.30 a.m - 5.00 p.m Monday – Thursday <br /> 8.30am-4.30pm Friday and closed 12-1pm every day.	>>	--unchanged--
Parking and transport:	There is onsite parking at all clinic venues with disabled bays, all sites are near public transport bus stops.	>>	--unchanged--
Access and facilities:	Newberry clinic has ground floor clinic rooms and nursery with disabled toilets.<br /> Silverwood clinic has both ground floor rooms and 1st floor clinic rooms with stairs with toilets.	>>	--unchanged--
Facilities:	Current Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park		*Revised (please select all that apply)* Accessible fire evacuation process Accessible lift Accessible toilet Aims to accommodate the needs of individuals Aims to offer accessible activities Attended disability training in the last two years Can produce materials in alternative formats Disabled access - fully accessible Disabled access - partly accessible Induction loop available Non-gravel car park
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