Back to Search Results                   Printer Friendly Format

Wellbeing Service - Great Yarmouth and Waveney locality (Wellbeing East) (Norfolk and Suffolk NHS Foundation Trust)
Address: Wellbeing Service,
The Conifers,
Drayton High Road

Norwich
Norfolk
NR6 5BF
Enquiries 01493 337 887
Self referral and enquiries 0300 123 15 03
Fax: 01493 337 979
Email: East@wellbeingnandw.co.uk
Website: www.wellbeingnands.co.uk
The Wellbeing Service offers a range of social and psychological interventions for people aged 16 (youth part of the service available for those aged 16-26) and over with mild to moderate levels of:
* Stress
* Anxiety
* Depression (including post-natal depression)
* Panic disorder
* Phobias (including heights, animals, flying, blood-injury-injection, agoraphobia)
* Social Anxiety
* Illness Anxiety / Health Anxiety / Hypochondriasis
* Obsessive Compulsive Disorder (OCD)
* Psychological impact of long term condition
* Post Traumatic Stress Disorder (PTSD)
* Relationships diffculties

This is provided for via the use of walk-in centres, one-to-one social support, social activities, psychological interventions (such as CBT), guided self-help, relationship counselling for couples, individuals or families, courses focusing on managing stress, worry, insomnia, Irritable Bowel Syndrome or depression. Employment support (for those suffering from mild to moderate anxiety and low mood) is also offered, as is signposting and information about other support services locally.

This support is available via face-to-face contact within community setting such as local libraries and GP surgeries, over the telephone or through the internet.

Interpretation and translation services can be arranged by staff, for users of this service.


An information leaflet about the service is available, via the website and also at GP surgeries.
Age Range: 16 and over
Target Groups: Mental Health
Related Services: Norfolk and Suffolk NHS Foundation Trust - Contacts and Communications (Norfolk and Suffolk NHS Foundation Trust)
Wellbeing Service - Norfolk & Waveney (IAPT partnership with MIND & Relate) (Norfolk and Suffolk NHS Foundation Trust)
Referral Procedure: Refer to the Wellbeing Service by;
* Using the Great Yarmouth and Waveney Mental Health Referral form for Norfolk and Suffolk NHS Foundation Trust
* Referral letter
* Patients can self-refer by calling 0300 123 1503

For more information please email Wellbeing service for a practice visit, more information about what the service offers, referral criteria, and to answer any queries please phone 0300 123 1503
Service Delivery: This is provided for via the use of walk-in centres, one-to-one social support, social activities, psychological interventions (such as CBT), guided self-help, relationship counselling for couples, individuals or families, courses focusing on managing stress, worry, insomnia, Irritable Bowel Syndrome or depression. Employment support (for those suffering from mild to moderate anxiety and low mood) is also offered, as is signposting and information about other support services locally. We also use peer support from employees who have lived experience of mental health difficulties.

This support is available via face-to-face contact within community setting such as local libraries and GP surgeries, over the telephone or through the internet.
Opening Times: The service is delivered in GP surgeries, a number of local venues and also remotely via telephone and internet. It is available:
Monday to Friday, 8 a.m - 8 p.m,

We also provide an out-of-hours support line for patients registered in the service. Service users will be given details of this phone number on registering with our service.
Parking and Transport: Varies from site to site
Access and Facilities: Needs are considered on an individual basis due to the flexibility of the service.
Special Educational Needs Accessible: We have 2 GLT champions in our team who promote the access and use of easy read material. Known learning difficulties are highlighted on the client record and modifications are made as necessary. Young people are able to bring a family member, friend or advocate to the appointment if they wish. We also consider any preferred method of contact and use that where possible. Staff have a range of knowledge, skills and experience and we have Learning Disability trained nurses within the team who are able to provide case supervision. All staff complete mandatory LD and ASD awareness training. Youth services have an upper age limit of 26 at which point the patient would access adult services , internal referral process ,pathways and policy look to make transition as smooth as possible for the patient.
Special Educational Needs Contact: Contact wellbeing and admin will direct you to the most appropriate staff member to deal with your enquiry.
Alternatively, call your local team: 0300 123 1503.
Compliments/Complaints: The Patient Advice and Liaison Service (PALS) can listen to your issues, concerns, compliments or suggestions, resolve problems where possible and feed back to services to aid service development. You can also call them on Freephone 0800 279 7257
To complain about a Norfolk and Suffolk NHS Foundation Trust (NSFT) service please contact the Complaints Manager on 01603 421421 or by email.
You can also write to;
FAO Wellbeing Service Manager
Wellbeing Norfolk & Waveney
The Conifers
Drayton High Road
Norwich
NR6 5SJ
* Alternatively, telephone 0300 123 1503
Locations Served: Beccles, Belton, Bradwell, Bungay, Caister, Filby, Fleggburgh, Gorleston, Great Yarmouth, Halesworth, Hemsby, Hopton, Kessingland, Lowestoft, Martham, Ormesby, Scratby, Southwold, Winterton
back to top



Last updated: 01/09/2017    Last full review: 20/02/2017

If you believe any of the details listed here to be out of date or in any way incorrect,
please use the Feedback page to advise the Webmaster.