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Organisation Details

Pre-payment of NHS prescription charges
Address: NHSBSA
152 Pilgrim Street

Newcastle upon Tyne
Advice / Order Line: 0300 330 1341
Help with Health Costs: 0845 850 1166

If you will have to pay for more than 3 prescription items in 3 months, or more than 13 items in 12 months, you may find it cheaper to buy a Prescription Pre-payment Certificate (PPC). The charge for a single prescription item is £7.65, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.

There are 4 ways to apply for a PPC:

Buy or Renew a PPC On-line

Complete the pre-payment certificate application form (FP95) available from pharmacies and doctors surgeries.

Call the pre-payment certificate order line
From a Pharmacy Registered to Sell Pre-Payment Certificates
To purchase a pre-payment certificate at a registered pharmacy:
* complete a pre-payment certificate application form FP95, available from the registered pharmacy and pay the pharmacy the relevant fee for your pre-payment certificate, £29.10 for a 3-month pre-payment certificate and £104.00 for a 12-month pre-payment certificate
* The pharmacy will forward your details to us, and you will normally receive your certificate within 7 days of us receiving your application.

To see if there is a pharmacy near you who has registered to sell pre-payment certificate please read the List of Registered Pharmacies

If you have to pay a prescription charge while you are waiting for your PPC, you may get a refund as long as you have an NHS receipt and refund form FP57, which your pharmacist can issue at the time you pay a prescription charge. See the website for more information: Prescription Prepayment Certificates (PPCs)

People aged 60 and over are entitled to receive free NHS prescriptions

Various other groups don't have to pay for prescriptions. Check if you qualify: Are you entitled to help with Health Costs

Age Range: Any age group
Related Services: Help with Health costs (HC1 Form)
Opening Times: Customer Contact section is available Monday to Friday, 8 a.m. - 6 p.m, and Saturday, 9 a.m - 3 p.m.
Locations Served: All Norfolk, Beccles, Brandon, Bungay, Bury St Edmunds, Cambridge, Claydon, Elveden, Ely, Eye, Halesworth, Haverhill, Ipswich, Kessingland, Lowestoft, March, Needham Market, Newmarket, Saxmundham, Southwold, Stowmarket, Sudbury, Wisbech
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Last updated: 30/05/2018    Last full review: 17/11/2017

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